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Intel® Processors, Tools, and Utilities
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Intel® Core™ i7-10750H Processor

RonP1
Beginner
763 Views

For no discernible reason,  this processor's six cores and 12 threads reduced to 3 cores and 6 threads.  When the bios is set to enable all cores, the speed step does not work.  Just pokes along at a fixed 2.6 GHz.  Set the bios to 3 cores which all utilities, including intel diagnostics, are the sole cores in existence, voila, speed stepping works again.  My graphics processing programs are visibly slowed by this loss.  Manufacturer refused to repair even though I bought their extended warranty.  Functioning cores are sometimes software controlled so one part can be sold at various price points.  Is there a cure for this?  Any ideas would be appreciated.

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Jocelyn_Intel
Employee
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Hello, @RonP1  

 

Thank you for posting on the Intel® communities. I'll do my best to assist you here. 

 

I will do some research on this. As soon as I have updates, I will post them here. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
667 Views

Hello, @RonP1  

 

Thank you for your time. 

 

You can try the steps listed in these articles, however, since it's a laptop, we recommend you to contact your System Manufacturer if the issue persists. 

 

Why Does my System Have Fewer or Missing Cores? 

How to Activate Missing Cores from Intel® Processors  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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