Intel XTU application stress test doesn't work on 13600kf

[Aryan-31]

The stress test runs for set time i.e 5 mins or 15mins without any load on cpu.
Cpu utilisation is 0%.

Screenshot attached

Specs:

13600kf with Air Cooler:- Cooler Master Stealth MA624
asus z790-P D4
TeamGroup 3600mhz ddr4 CL14
Msi Gaming X Trio 3080 Ti
850W GOLD NZXT PSU

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for posting on the Intel® communities. I will gladly assist you here. 

Please try the following steps and let me know how it went: 

1. Test other memory modules: Faulty RAM can cause system instability and freezing. Test other memory modules to ensure that it isn't the RAM causing the issue. 
2. Check for software updates: Ensure that both the Intel XTU software and the processor's drivers are up-to-date to ensure that the issue is not caused by a software bug or incompatibility. This is the latest Intel XTU version. 
3. Disable overclocking: Overclocking can push the processor beyond its designed limits and cause instability. You may Disable any overclocking settings before running benchmark tests. 
4. Reset BIOS settings: Try resetting the BIOS settings to default values, as incorrect settings can cause instability. 
5. Run hardware diagnostics tools to test the processor's stability and check for any hardware issues Please run the following utilities and attach the reports to have more information about your system and processor's health: 

Intel® Processor Diagnostic Tool 

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save and attach the report. 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

My system doesn't have any memory instability at current bios setup tested for 6 hrs thrice in 3days running memtest86.

However I have doubts about the silicon quality of the 13600kf or may be the motherboard VRM isn't that stable

Files requested attached

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for the reports provided. 

Just to confirm, except for trying other memory modules, did you follow the other steps provided? They are part of troubleshooting this issue. 

I noticed that your BIOS is outdated, update your BIOS version to the latest available (1402). 

Also, the processor supports up to 3200 MHz max. for DDR4 and your current memory speed is 3733 MHz, so disable Intel XMP and set it up within the processor specifications. 

Note: altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components and may reduce system stability and performance. If the processor is used outside of its specifications, the manufacturer's warranty may be voided. What is XMP? 

If the issue persists, please provide an updated/new Intel SSU report so we can investigate further. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

The issue persists.
I just updated the Bios to latest version. It wiped out all bios settings to default as usual. 

Still Intel XTU doesn't actually stress the CPU

New SSU report attached 

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for the report provided and your confirmation on this. 

Please allow me some time to do some research on this. As soon as I have updates, I will let you know. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

Any updates to this

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for your time. We will need more information for our investigation and try out some more steps:

1. Just to confirm, have you tried a full XTU uninstallation?  
2. Have you tried reinstalling the OS? 
3. Is this issue happening after certain changes or since the beginning? 

If after the XTU and OS reinstall, the issue persists, please provide XTU log files. 

To provide the XTU log files, please follow these steps: 

• Navigate to the following directory: C:\ProgramData\Intel\Intel Extreme Tuning Utility\Logs 
• Please note that the ProgramData folder might be hidden. If so, make sure to enable the option to view hidden files and folders in your File Explorer settings. 
• Within the Logs folder, locate and provide all logs. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

Yes my OS win 11  is clean installed 1 month ago. XTU also clean installed.
Its not possible for me to reinstall OS now again, just to prove a small application bug.

Other users in the past have similar issues logged here in community. There its a intel issue

Logs attached

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for your reply and the logs provided.

However, we need confirmation of all the steps we provide as they are part of the troubleshooting such as a reinstallation of XTU.  

We understand that you don't want to reinstall the OS, but did you try reinstalling the XTU as mentioned in the previous post?Is this issue happening after certain changes or since the beginning? 

Please provide full information so we can proceed properly and investigate the issue correctly. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

I did a thorough un-installation this time and then reinstall Xtu to stress test. Still no cpu utilisation.

about 4 months ago XTU used to work. But that was on different Os version. Current OS has been clean installed recently. On this OS installation it never worked before

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for your confirmation on this and the details. 

Let me continue investigating this. As soon as I have updates, I will get back to you. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

Any updates on this

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for your time and patience. 

Can please try the new XTU 7.13.1.5 and see if the issue remains? 

If it does, can we get the GUI, XtuCore, and Monitor Logs? Not sure why the .rar log is not showing up right (looks encrypted). 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

Pls wait for me for 15 days as i am currently very sick for 7 days with dengue

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for your reply and let me know. 

Please take your time on this, I will follow up on this thread within 2 weeks to see if there are any updates. 

I really hope you recover soon, please take care. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

Error while installing the new XTU https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

from attached link above

Log:

[14C0:13D8][2023-10-22T17:22:13]i001: Burn v3.14.0.7815, Windows v10.0 (Build 22621: Service Pack 0), path: C:\Windows\Temp\{92EE145D-8584-4FA9-A990-78DC1E372719}\.cr\XTUSetup_7.13.1.5.exe
[14C0:13D8][2023-10-22T17:22:13]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[14C0:13D8][2023-10-22T17:22:13]i000: Initializing version variable 'BundleVersionNumber' to value '7.13.1.5'
[14C0:13D8][2023-10-22T17:22:13]i009: Command Line: '-burn.clean.room=D:\XTUSetup_7.13.1.5.exe -burn.filehandle.attached=600 -burn.filehandle.self=716'
[14C0:13D8][2023-10-22T17:22:13]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\XTUSetup_7.13.1.5.exe'
[14C0:13D8][2023-10-22T17:22:13]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\'
[14C0:13D8][2023-10-22T17:22:13]i000: Setting string variable 'WixBundleLog' to value 'F:\Vid_AI_Tmp\Temp\Intel(R)_Extreme_Tuning_Utility_20231022172213.log'
[14C0:13D8][2023-10-22T17:22:13]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[14C0:13D8][2023-10-22T17:22:13]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[14C0:2C58][2023-10-22T17:22:13]i000: Setting version variable 'WixBundleFileVersion' to value '7.13.1.5'
[14C0:13D8][2023-10-22T17:22:13]i100: Detect begin, 2 packages
[14C0:13D8][2023-10-22T17:22:13]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '7.13.1.5'
[14C0:13D8][2023-10-22T17:22:13]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[14C0:13D8][2023-10-22T17:22:13]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.2215'
[14C0:13D8][2023-10-22T17:22:13]i101: Detected package: vcredist_64.exe, state: Absent, cached: Complete
[14C0:13D8][2023-10-22T17:22:13]i101: Detected package: Intel_XtuInstaller.msi, state: Present, cached: Complete
[14C0:13D8][2023-10-22T17:22:13]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to false.
[14C0:13D8][2023-10-22T17:22:13]e000: Another flavor of the XTU application of a same or higher version is already installed. Uninstall the following from Add/Remove Programs: Intel(R) Extreme Tuning Utility
[14C0:13D8][2023-10-22T17:22:13]e000: Error 0x81f40001: Bundle condition evaluated to false: BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5
[14C0:13D8][2023-10-22T17:22:13]i199: Detect complete, result: 0x0

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for your reply and information provided. I hope you are doing better. 

Please make sure you properly uninstall the XTU first, and then try the new XTU version. To uninstall it, please follow these instructions: 

How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) 

Just to confirm, are those the the GUI, XtuCore, and Monitor Logs we requested previously? If not, please provide them so in case the issue persists, not sure why the .rar log is not showing up right (looks encrypted).   

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Aryan-31]

In the screenshot, observe there is a log file, generated by setup.exe. I copied the logs from that file.

Further provide steps for finding/generating 
GUI, XtuCore, and Monitor Logs

As for my health, i am currently facing serious side effects of steroid medication injected to cure dengue fever.

[Jocelyn_Intel]

Hello, @Aryan-31  

Thank you for your reply. I hope you can go through this the best way as possible and be healthy soon. 

Regarding your XTU issue, did you try the steps in the previous post? How did it go? 

To provide the XTU log files, please follow the steps previously mentioned: 

1. Navigate to the following directory: C:\ProgramData\Intel\Intel Extreme Tuning Utility\Logs 
2. Please note that the ProgramData folder might be hidden. If so, make sure to enable the option to view hidden files and folders in your File Explorer settings. 
3. Within the Logs folder, locate and provide all logs. The logs should look like these: 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Aryan-31    

I hope you are doing better.

I am checking this thread and I would like to know if you were able to gather the logs we need for investigation in my previous post.   

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.