Intel i5-10400F 2.9 ghz turbo not working under any circumstance

[arian]

Hello, I have verified the BIOS and turbo boost is enabled. However, it will absolutely never go above 2.9 ghz, even during benchmarks. I am certain there is an issue and this has nothing to do with it being an automatic process which will only turbo when it needs to. It NEVER goes above 2.9 even in benchmarks. 

[David_G_Intel]

Hello arian

Thank you for posting on the Intel️® communities. 

This technology works automatically under operating system control, it will only reach those frequencies when its needed. To check the status of your processor and make sure its working fine, please share the Intel® Processor Diagnostic Tool results

• https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool 

For more information about the system, please share the Intel® System Support Utility (Intel® SSU) results 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[arian]

Hello, sorry for the late response. Here are the files you asked for. I understand it is an automated technology but I dont think it is normal for it to never go into turbo, not even when the turbo is being tested with userbenchmark 

[David_G_Intel]

Thank you for the information provided arian. On the reports the processor seems to be running fine, at the base frequency and everything else seems to be up to date. Please share with us a screenshot of the Intel® Processor Identification Utility results:

• https://downloadcenter.intel.com/download/28539

When you check the processor frequencies, do you get this information form a specific application? Just for testing, make sure Turbo Boost is enabled and run a demanding application. After that, share with us a screenshot of the stats shown on Task Manager.

Regards,  

David G.  

Intel Customer Support Technician

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician