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11853 Discussions

Intel i7 10700K box labelling

Scotty
Beginner
227 Views

Hi all.

Slightly unusual question if you dont mind.

I ordered 3 x  i7-10700k processors for a project i am doing. I received them and i noticed that one of the boxes has a completely different label font and size from the other two. The label which is different, i think, is a slightly newer build but i just was wondering if anyone else had noticed a change to the label font. i just want to make sure i have a genuine cpu. Even the Intel logo is slightly different with the registered trademark symbol being smaller

Thanks and and advice appreciated.

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3 Replies
Alberto_Sykes
Employee
198 Views

Scotty, Thank you for posting in the Intel® Communities Support.


In reference to your inquiry, it is normal for the boxes to have different formats, as you mentioned "if it is a slightly newer build", it is expected to see some changes in the boxes.


However, in order to confirm if the Intel® Processor is genuine, you can always visit the site below, in there using the batch and serial number of your Intel® Processor you will be able to check the warranty status of the unit and make sure that it is genuine from Intel®:

https://supporttickets.intel.com/warrantyinfo


Another option that we recommend to try, will be to get in contact directly with Intel® customer support for them to scan the Intel® Processor's QR code and confirm for sure that the unit is original and genuine, in the following link you will see the instructions on how to do that, please have the pictures ready with the best quality as possible:

https://www.intel.com/content/www/us/en/support/articles/000021613/processors/intel-core-processors....


Here is the information to get in contact directly with Intel customer support®:


Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat


For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Scotty
Beginner
185 Views

Hi Alberto,

Thank you for the reply. Very much appreciated.

Just to clarify its not the box but the labelling sticker that concerned me. However, I will follow your instructions to confirm that the CPU is genuine.

Thank you again and kind regards,

Scotty

Alberto_Sykes
Employee
177 Views

Hi Scotty, You are very welcome, thank you very much for letting us know those details.


Yes, for this specific case that will be the best thing to do.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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