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Issue Running IPDT Installer

KAziz
Beginner
283 Views

So I wanted to run MC but I kept getting errors. A did some searching and most people said I should try to update my drivers. I did so and I kept getting told to update my display drivers. I tried to run IPDT Installer and got this error log:

 

[19E4:2108][2020-06-02T16:55:13]i001: Burn v3.11.1.2318, Windows v10.0 (Build 19041: Service Pack 0), path: C:\Users\Khosr\AppData\Local\Temp\{6EB68498-FC37-4567-9EF2-D7FC5B478C3F}\.cr\IPDT_Installer_4.1.4.36...

[19E4:2108][2020-06-02T16:55:13]i009: Command Line: '-burn.clean.room=C:\Users\Khosr\Downloads\IPDT_Installer_4.1.4.36_32bit.exe -burn.filehandle.attached=580 -burn.filehandle.self=584'

[19E4:2108][2020-06-02T16:55:13]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Khosr\Downloads\IPDT_Installer_4.1.4.36_32bit.exe'

[19E4:2108][2020-06-02T16:55:13]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Khosr\Downloads\'

[19E4:2108][2020-06-02T16:55:13]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Khosr\AppData\Local\Temp\Intel_Processor_Diagnostic_Tool_20200602165513.log'

[19E4:2108][2020-06-02T16:55:13]i000: Setting string variable 'WixBundleName' to value 'Intel Processor Diagnostic Tool'

[19E4:2108][2020-06-02T16:55:13]i000: Unsetting variable 'WixBundleManufacturer'

[19E4:06B4][2020-06-02T16:55:13]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

[19E4:06B4][2020-06-02T16:55:13]i000: Setting version variable 'WixBundleFileVersion' to value '4.1.4.36'

[19E4:2108][2020-06-02T16:55:13]i100: Detect begin, 2 packages

[19E4:2108][2020-06-02T16:55:13]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'

[19E4:2108][2020-06-02T16:55:13]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.

[19E4:2108][2020-06-02T16:55:13]i101: Detected package: NetFx452Web, state: Present, cached: None

[19E4:2108][2020-06-02T16:55:13]i101: Detected package: IPDT32bit, state: Absent, cached: None

[19E4:2108][2020-06-02T16:55:13]i052: Condition '(NOT VersionNT64 AND ((VersionNT>=v6.2) OR (VersionNT>=v6.1 AND ServicePackLevel>=1)))' evaluates to false.

[19E4:2108][2020-06-02T16:55:13]e000: The Operating System is not adequate for installation of Intel Processor Diagnostic Tool.

[19E4:2108][2020-06-02T16:55:13]e000: Error 0x81f40001: Bundle condition evaluated to false: (NOT VersionNT64 AND ((VersionNT>=v6.2) OR (VersionNT>=v6.1 AND ServicePackLevel>=1)))

[19E4:2108][2020-06-02T16:55:13]i199: Detect complete, result: 0x0

 

Not sure what that means but I can't seem be able to run it.

0 Kudos
5 Replies
AlHill
Super User
249 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

W10 2004, W10 May 2020, W10 20H1, W10 19041 - A rose, by any other name, still smells.

KAziz
Beginner
249 Views
posted a file.
Sebastian_M_Intel
Moderator
249 Views

Hello KAziz, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

  • Are you having problems installing the latest Intel® graphics driver? Or, do you have problems to install the Intel® Processor Diagnostic Tool (IPDT)? Please clarify this. 
  • For any of the problems that you have, can you provide a screenshot of the error message that you are getting when doing it? 
  • Were you able to have your system working as expected before? If yes, did you make any changes before this started? 

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

Sebastian_M_Intel
Moderator
249 Views

Hello KAziz,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   

Sebastian_M_Intel
Moderator
249 Views

Hello KAziz,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance, please feel free to post a new question.   

  

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   

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