Odd speed on i3-9100F

[BBria8]

My I3-9100F can only running at minimum speed @800 Mhz on Asus PRIME H310M-E R2, i have been update the bios with latest version but still got same speed

any idea, what should i do ?

My Specs:

Intel Core i3 9100F

Cooler Master i70C

8gb Klevv Bolt RAM @ 2666mhz (Single channel)

Asus PRIME H310M-E R2.0 mainboard

Sapphire RX-580 8Gb Nitro

HX-750 Corsair PSU

512gb Adata SX8200Pro SSD Nvme

512gb WD HDD

[AdrianM_Intel]

Hello BBria8,

Thank you for posting on the Intel® communities.  

Please run the following tools and attach the reports generated.

1. Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download link 
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Download Intel® Processor Diagnostic Tool

• Once installed, the Intel® PDT starts testing the processor using the default configuration
• you can open or save the test results file every time after the test run by clicking on file > view results file, file, then, save as to any location you specify.
• You can upload it to the thread.

Questions:

• Is this a new system build?
• Was it reaching higher speeds before?
• If you open an application, game or any other does the speed increase?
• Have you tried loading BIOS default settings?
• Is Intel Speed Step technology-enabled from the BIOS?
• Is Intel Turbo Boost Technology-enabled from the BIOS? 

Regards,

Adrian M.

Intel Customer Support Technician

[AdrianM_Intel]

Hello BBria8,

Were you able to check the previous post? 

Regards,

Adrian M.

Intel Customer Support Technician

[AdrianM_Intel]

Hello BBria8,

We have not heard back from you, so we will close this inquiry. 

Regards,

Adrian M.

Intel Customer Support Technician

[BBria8]

Dear Adrian 

Sorry for late reply

Finally Today My i3 9100F can get back to track again, since Asus AST replaced My Asus Prime H310M E-R.20 cause had some physical damage in our Socket 1151-V2  

Here are I attached the bios setting and current CPU Z condition

Before Asus Prime H310M E-R.20 June 6, 2020

 

After replacing a new Asus Prime H310M E-R.20 June 13, 2020 

Thanks For your kindly attention 

Kang Brian

Sent from iCloud device

email :

kang.brian@icloud.com

☎┃whatsapp ┃line┃ weechat ┃ 0821-1933-3508

[Alberto_R_Intel]

Hi BBria8, Thank you very much for letting us know those results.

Perfect, excellent, it is great to hear that ASUS was able to replace the Prime H310M E-R.20 motherboard for you and that now the Intel® Core™ i3-9100F Processor is working properly.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel