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Beginner
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Odd speed on i3-9100F

My I3-9100F can only running at minimum speed @800 Mhz on Asus PRIME H310M-E R2, i have been update the bios with latest version but still got same speed

any idea, what should i do ?

 

i3 9100F problem on cpu z.JPGi3 9100F problem 2.jpg

 

My Specs:

Intel Core i3 9100F

Cooler Master i70C

8gb Klevv Bolt RAM @ 2666mhz (Single channel)

Asus PRIME H310M-E R2.0 mainboard

Sapphire RX-580 8Gb Nitro

HX-750 Corsair PSU

512gb Adata SX8200Pro SSD Nvme

512gb WD HDD

 

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5 Replies
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Moderator
1,715 Views

Hello BBria8,

 

Thank you for posting on the Intel® communities.  

 

Please run the following tools and attach the reports generated.

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Download Intel® Processor Diagnostic Tool

  • Once installed, the Intel® PDT starts testing the processor using the default configuration
  • you can open or save the test results file every time after the test run by clicking on file > view results file, file, then, save as to any location you specify.
  • You can upload it to the thread.

  

Questions:

  • Is this a new system build?
  • Was it reaching higher speeds before?
  • If you open an application, game or any other does the speed increase?
  • Have you tried loading BIOS default settings?
  • Is Intel Speed Step technology-enabled from the BIOS?
  • Is Intel Turbo Boost Technology-enabled from the BIOS? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

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Moderator
1,715 Views

Hello BBria8,

 

Were you able to check the previous post? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

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Moderator
1,715 Views

Hello BBria8,

 

We have not heard back from you, so we will close this inquiry. 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

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Highlighted
Beginner
1,715 Views

Dear Adrian 

Sorry for late reply

Finally Today My i3 9100F can get back to track again, since Asus AST replaced My Asus Prime H310M E-R.20 cause had some physical damage in our Socket 1151-V2  

Here are I attached the bios setting and current CPU Z condition

Before Asus Prime H310M E-R.20 June 6, 2020

 200603163741.BMP

200603163808.BMP

After replacing a new Asus Prime H310M E-R.20 June 13, 2020 

200613154221.BMP

 

200613154237.BMP

 

Current i3-9100F.JPG

 

Thanks For your kindly attention 

Kang Brian

Sent from iCloud device

email :

kang.brian@icloud.com

☎┃whatsapp ┃line┃ weechat ┃ 0821-1933-3508

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Highlighted
Moderator
1,715 Views

Hi BBria8, Thank you very much for letting us know those results.

 

Perfect, excellent, it is great to hear that ASUS was able to replace the Prime H310M E-R.20 motherboard for you and that now the Intel® Core™ i3-9100F Processor is working properly.

 

Any other inquiries, do not hesitate to contact us again.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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