Random restarts

[ntngld]

Hello,

my new PC is restarting under heavy CPU load.

Components:

case Fractal Design Meshify 2 XL Black TG Light Tint
CPU 12900K
CPU cooling ARCTIC Liquid Freezer III 360 mm
GPU GIGABYTE AORUS GeForce RTX 4090 Xtreme Waterforce 24G, 24GB GDDR6X, HDMI, 3x DP
M.2 NVMe Crucial T705 SSD 4TB, M.2 2280 / M-Key / PCIe 5.0 x4
mobo GIGABYTE Z790 AORUS Xtreme
PSU be quiet! Dark Power 13 1000W (BN335)
RAM TeamGroup T-Force DELTA RGB schwarz DIMM Kit 32GB, DDR5-8000, CL38-48-48-84, on-die ECC

What is the situation:

BIOS updated.
RAM is @ 5600 MT/s. Memory tests: PassMark, Windows 11 memory test - all ok.
CPU default options in BIOS.
GPU drivers are up-to-date.
Fresh install of Windows 11 Pro x64 up-to-date with Windows Update.
Intel drivers up-to-date.
Gigabyte drivers all installed and updated.
Microcode change does not help.
No problem with GPU temperature - over 24 hours of heavy load.
Games working fine (not checked many of them), no restarts.
7-Zip restarts computer when benchmarking with 24 threads. Large pages are off.
WinRAR benchmark does not restart computer with 24 threads.
A little higher CPU voltage does not help.
There is no OC. XMP is off.
No info about restarts in Event Viewer.
BIOS default settings - still restarting under heavy load.
On Linux Mint 21.3 up-to-date there are no restarts, but under heavy load it just hangs.

Please help.

[Mike_Intel]

Hello ntngld,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. Is there an app or program triggering the restart?
2. Can you share the temperature while idle, while playing or there is CPU load and inside the BIOS.
3. Since this is a new system, have you tried testing your other components? All of the hardware is possible causing this issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ntngld]

Michael, answers to your questions:

1. triggering restarts are: 7-zip benchmark, OCCT CPU test, keyhunt under WSL2
2. while idle the temperature is about 35 deg C, the same in BIOS; when one of the apps above is running the temperature gets 95 deg C in few seconds and restart follows; games are sometimes restarting system when there is much work for CPU, GPU does not make any problem
3. yes, I tried GPU load for 24 hours and there was no restart, also I tried to lower RAM frequency @ 8000, 5600, 5400, 5200, 5000, 4800 and 4600 MHz - lowering RAM speed didn't help; I also tried RAM test by PassMark and Windows native but there was no restart

All of the above are pointing that this is a CPU-only problem.

[Mike_Intel]

Hello ntngld,

Thank you for the quick reply.

It seems that you have a temperature issue.

Kindly check your CPU cooler and Thermal paste, then follow the troubleshooting guide that we have for Overheating issue:

https://www.intel.com/content/www/us/en/support/articles/000005791/processors/intel-core-processors.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ntngld]

Michael,

it is already done. Also - this is a new computer.

CPU cooling is now better than it was for 9900K in old PC.

You f*d up all 11900K, 12900K, 13900K and 14900K CPUs.

They are all overheating. I've seen here and on reddit that many people has problems with these CPUs overheating.

And there is no cooling that could help.

This is unacceptable.

Can't use the whole computer for many tasks because of CPU rebooting the computer.

[Mike_Intel]

Message Body

Hello ntngld,

Thank you for the quick reply.

If you are done with the troubleshooting, we recommend that you contact your local Warranty support to report this processor.

Kindly open this link and submit service Request.

https://www.intel.com/content/www/us/en/support/contact-intel.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ntngld]

I know, Mike, that it will not help.

You won't repair this piece and all I can count on is to exchange the item.

It won't work.

You f*d up series of CPUs and you can't do anything about it.

That's a serious issue.

[Mike_Intel]

Hello ntngld,

Thank you for the quick reply.

I understand that this is frustrating, however let me share this link since we are posting our latest update on this issue on this community link. And at the moment, Intel is still investigating this issue. You can also try the settings indicated there to check if there will be improvements in the stability of your system.

https://community.intel.com/t5/Processors/Updated-Guidance-RE-Reports-of-13th-14th-Gen-Unlocked-Desktop/m-p/1594553

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ntngld]

Thanks for the info.

Seems like it don't help - 7-Zip is restarting system when put in benchmark mode.

However I didn't changed all the options, some are not available, some are not said what values for them should be.

What are the values for:

• ICCMAX
• ICCMAX_App
• Power Limits (PL's)

for 12900K CPU?

I also tried to:

• turn off E-cores
• use manual options for CPU, not auto
• leave 8 cores=16 threads in Windows

But none of these help. Still 7-Zip is restarting computer.

[Mike_Intel]

Hello ntngld,

Thank you for trying the settings that we recommended.

At this point, I suggest that you contact your local Warranty team to report this unit.

They should help you moving forward with this processor.

https://www.intel.com/content/www/us/en/support/contact-intel.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello ntngld,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[ntngld]

Mike,

yes, I've checked last post and I go for warranty claim with Intel. We've already set up CPU exchange.

[Mike_Intel]

Hello ntngld,

Thank you for the update and I am glad that you already claimed Warranty replacement.

Since your unit will be replaced, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician