Regarding Reports of 13th/14th Gen Unlocked Desktop Users Experiencing Stability Issues

[Thomas_Hannaford]

*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*

Intel is aware of reports regarding Intel Core 13th and 14th Gen unlocked desktop processors experiencing issues with certain workloads. We’re engaged with our partners and are conducting analysis of the reported issues.

If you are experiencing these issues, please reach out to Intel Customer Support for further assistance in the interim.

[PP_]

Thank you, Al. I saw this and with all respect to Northwest Falcon, this is the information I want to see released by Intel themselves and with co-operation from each mainboard manufacturer so we customers have their guarantee the settings actually do what they are supposed to do. In the future this should also be the settings applied whenever a customer chooses Optimized Defaults in BIOS.

[alan_daniel]

I've also been running into crashes for the past couple of NVIDIA drivers, have had this PC for just over a year without any other issues at all, and the Horizon: Forbidden West support people told me my crashing was due to this issue (I sent them crash dumps/etc). I'm pretty new to this kind of thing, so BIOS stuff scares me a little unless I know exactly what I'm supposed to be doing. Would appreciate any help!

My PC:

ASUS Prime Z790-P Wifi

13700K

4070 Ti

36GB DDR5 6000

[vmovups]

As long as you don't change other settings you should be fine.

If you press the delete key or whichever is shown in the motherboard boot screen you'll reach the motherboard's settings, from there you wanna go to the overclock settings or power settings, the exact naming and location of the power limit settings depends.

Once you find them select each with the keyboard or click on it and type the numbers and press enter. after that when exiting the motherboard settings you'll get a confirmation prompt for saving, select yes and it will reboot with the corrected power limits.

[alan_daniel]

I updated to the most recent BIOS (1656, for my ASUS Prime Z790-P Wifi), and I enabled the new "Intel Baseline Profile," and I'm still crashing in half of the games I'm playing, still seeing the same kinds of crashing. This is really frustrating.

[carlks]

Same here. I even got a new mobo and games are still crashing to desktop.

[Mwenn01]

I have been able to cheat the frequent crashes by deleting my shader cache for games that absolutely will not open and continuously give the "out of video memory"  warning.

Specs
14900k
MSI z790 ace
G. Skill 48gb (2by 24) 6400
MSI suprim liquid x 4090
MSI a1300p PSU
2tb Sk hynix p41 m.2 x2
1tb wd black 850 x2
1tb 980 pro x1
Kraken elite 360 AIO

That's the important information. Feel free to e mail me for any relevant screenshots or other info.

[Shaunie]

this is the error code i get im assuming this is from  the intel issues?

prime z790 motherboard

13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz

32.0 GB (31.8 GB usable)

rtx4090gpu

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

CL: 518006
0x00007ff702e12f64 ArkAscended.exe!Nanite::FStreamingManager::ApplyFixups() [C:\j\workspace\RelB\Engine\Source\Runtime\Engine\Private\Rendering\NaniteStreamingManager.cpp:977]
0x00007ff702e13def ArkAscended.exe!Nanite::FStreamingManager::InstallReadyPages() [C:\j\workspace\RelB\Engine\Source\Runtime\Engine\Private\Rendering\NaniteStreamingManager.cpp:1236]
0x00007ff702e1596b ArkAscended.exe!Nanite::FStreamingManager::AsyncUpdate() [C:\j\workspace\RelB\Engine\Source\Runtime\Engine\Private\Rendering\NaniteStreamingManager.cpp:2010]
0x00007ff702e16b82 ArkAscended.exe!TGraphTask<Nanite::FStreamingUpdateTask>::ExecuteTask() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:1315]
0x00007ff7006dac1a ArkAscended.exe!LowLevelTasks::TTaskDelegate<LowLevelTasks::FTask * __cdecl(bool),48>::TTaskDelegateImpl<<lambda_17c904c32264d0348d15245fba0e1bff>,0>::CallAndMove() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Async\Fundamental\TaskDelegate.h:171]
0x00007ff6fd57434e ArkAscended.exe!LowLevelTasks::FTask::ExecuteTask() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Async\Fundamental\Task.h:627]
0x00007ff7006d8545 ArkAscended.exe!LowLevelTasks::FScheduler::TryExecuteTaskFrom<LowLevelTasks::TLocalQueueRegistry<1024>::TLocalQueue,&LowLevelTasks::TLocalQueueRegistry<1024>::TLocalQueue::DequeueGlobal,0>() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Async\Fundamental\Scheduler.cpp:349]
0x00007ff7006ca0d4 ArkAscended.exe!LowLevelTasks::FScheduler::WorkerMain() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Async\Fundamental\Scheduler.cpp:378]
0x00007ff7006daf70 ArkAscended.exe!UE::Core::Private::Function::TFunctionRefCaller<<lambda_abf63b4b71b3a09b60c8feab122cedbd>,void __cdecl(void)>::Call() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Public\Templates\Function.h:475]
0x00007ff700713b34 ArkAscended.exe!FThreadImpl::Run() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\HAL\Thread.cpp:69]
0x00007ff700867386 ArkAscended.exe!FRunnableThreadWin::Run() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:149]
0x00007ff70086717f ArkAscended.exe!FRunnableThreadWin::GuardedRun() [C:\j\workspace\RelB\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:79]
0x00007ffe4eda257d KERNEL32.DLL!UnknownFunction []
0x00007ffe505aaa48 ntdll.dll!UnknownFunction []

Crash in runnable thread Foreground Worker #1

[pressed_for_time]

Based on the references in the crash data your game is using the Unreal engine and is Ark Survival Ascended. There is no reference to decompression errors. There are all sorts of solutions for Ark Survival Ascended crashes on the internet including rolling the NVIDIA driver back to an earlier version such as 537.42 or any earlier version that works without game crashes.

There is a program called Display Driver Uninstaller (DDU) currently in version 18.0.7.6 that removes all trace of any previous drivers. It might be worth using this and trying an earlier NVIDIA driver. DDU does have to be used in Safe Mode, full instructions come with it.

If you want to be sure that your Intel hardware is not a factor install the latest BIOS for your motherboard - version 1656 - and select the  new option under Advanced->AI Tweaker called Intel Baseline Profile. Be aware that installing a new BIOS will erase any personalised settings you have made, so you may need to keep a note of these. I would recommend that before installing a new BIOS you should download and install the latest Intel chipset driver from the Asus support website for your board. And also the latest Intel Management Engine Interface (driver) from the same source.

[pressed_for_time]

> 0x00007ffe4eda257d KERNEL32.DLL!UnknownFunction []

> 0x00007ffe505aaa48 ntdll.dll!UnknownFunction []

I see ntdll.dll is mentioned. There is a page on the Microsoft website, see this link  ntdll.dll Application Error - Microsoft Community.

Also another Microsoft page on the kernel32.dll crashing in games can be found here .

[John_38]

Is resizeable BAR still an issue?

[nickolichka]

Asus Rog G16 (Laptop) I9 13980HX, 32 Ram, RTX 4060

Laptop has the same problems as with K processors

[ChromeJunkie]

I asked for a refund, close to 2 weeks ago, no response from Intel yet.

[Vollo75]

Ich habe über den Intel Support eine Rückerstattung und beantragt und auch bekommen. Das Forum ist dafür nicht der richtige Weg. Mir wird der volle Kaufpreis erstattet.

[ChromeJunkie]

I did ask for the refund through Intel Support...

[Vollo75]

Kurzes Update. Für meine 13700K CPU habe ich heute den vollen Kaufpreis zurückbekommen. 399,00 Euro.
Ich habe mir stattdessen einen 14900F gekauft. Viele Grüße

[carlks]

Same here. I think they are trying to delay until they get a solution and not do a refund.

[PapaGrande]

The are sending me a new chip via warranty.  I would rather have the refund.  They did not offer that option.

[carlks]

I also tried asking for a different model/SKU as a replacement but that wasn't an option. 

[ChromeJunkie]

@carlks 

Did Intel refund you yet?

I'm still in the process and waiting.

[jdunc]

Have you guys found the issue? i cant get unreal games to work no matter what  i bought this pc for 2100$ and built it works great no blu screens ever but some games just close randomly with no crash report

[Dusty13]

Yes, could you send your specs so I can help you navigate the best course of action?