I have post the following question on HP Forum, but I have not got any answer solving the problem. As I understand I have done what is necessary to enable SGX and EMI, but the program still (blu-ray advisor and PowerDVD from Cyberlink) report that SGX EMI is not available!
I want to connect a DVD player (LG BP60NB10) supporting UHD 4K Blu-ray to a HP Spectre X360-13-ap0002no.
To check that all requirements are (a lot) are met, I use Cyberlinks Ultra HD Blu-Ray.
It reports that all requiremenst are met except that Intel Management Engine Software and Intel SGX Technology IS NOT AVAILABLE and an error code saying that it can't be loaded.
I have downladed and installed SGX and IME drivers for windows 10 1803 from HP home page.
SGX is enabled in BIOS.
I have also checked that the required dll files for SGX are installed.
As understand these three steps should be enough to enable to SGX and IME.
Where could the problem be, in Windows SW, HP SW or is it something with Advisor program?
I have seen similar questions on Windows community for earlier version of Windows and other HW. I have never seen any answer on theses questions.
I hope you can help med with this. Thank's in advance!
There is another funtion in UHD 4K bu-ray that is not supported by this notebook, HDR. It's not supported in Intel UHD 620, 630 and higher is required. But this is optional, so UHD 4K blu-ray will work anyway, but without HDR. That' a pity, but you have to live with.
The working computer is an ASUS Mini-PC with Intel I7-8550U and Intel 620.
Windows 10 1809
Graphic Driver xxx.6577
The problem computer is a Spectre x360-13ap002no with Intel I7-8565U and UHD 620.
Windows 10 1809
Graphic Driver xxx.6345
I have not been able to install xxx.6577 as HP has not provided with an validated version yet.
I have studied the revision info for xxx.6577, but can't find anything about SGX.
Does this give any useful info or shall require HP to solve this?
I have now installed the latest version of SGX, both the base and the component inf, but the problem persists. On HP home page I can find version 184.108.40.206752 Rev.A. So HP has not yet updated the component version and that was installed before the update.
There is another packages involved, the MEI packages, which also is reported "not available" by Cyberlink testing program. Version 18220.127.116.111 is available on HP homepage and installed. Is there a later version available and where can find it?
I don't think the problem is the LG Drive. I have tested it on another computer setup where all requirement for UltraHD Blu-ray are fulfilled and manage to play UltraHD Blu-ray discs.
I have also contacted Cyberlink about the problem and I have got a lot of instructions, but so far no luck.
I have found the following:
The verification tool by Cyberlink reports that IME is not correctly installed. I have uninstalled both SGX interface and ME interface and downloaded the validated versions from HP Driver page and intstalled it, but the problem persists. Could the problem be the firmware for IME? I found the utility for checking that IME is working properly. I can start the program and it seems to be working, nothing more happens!? Should the program work with my setup W10 1809? Is there any other way to check what is installed. I found an Intel page with the IME firmware for download, but it's hard to understand which is the correct one?