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13168 Discussions

Swapped everything and still won't boot -


About 1 in 10 it works. Otherwise it just power cycles.

CPU and DRAM LEDS on mobo

So far I've tried:-

  1. New PSU.
  2. New memory (one is primary slot)
  3. Taken out of case and run with no HDD etc attached.

No change.

Just got a brand new motherboard and STILL THE SAME.


Got to be CPU?


MSI Z490 PRo

Intel I5-10600K

0 Kudos
1 Reply
Super User Retired Employee

Sounds like it.

After verifying that your warranty is active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,