WHEA-Logger Event 17

[LD7]

Hey all , 

 Anyone knows the solution for this error?  which creating auto restarting or freezing the device.

I have already done clean boot still getting this problem . I am providing more details below.

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1D:0x5
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_06B5&SUBSYS_1E911043&REV_F0
Secondary Device Name:

-

System

- Provider       [ Name] Microsoft-Windows-WHEA-Logger       [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 17

Version 1

Level 3

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated       [ SystemTime] 2023-08-03T16:16:43.9862455Z

EventRecordID 3701

- Correlation       [ ActivityID] {adb08e5e-b378-4634-8a17-a53615f4caef}

- Execution       [ ProcessID] 4048       [ ThreadID] 18528

Channel System

Computer LAPTOP-KL6HB9C9

- Security       [ UserID] S-1-5-19

-

EventData

ErrorSource

4

FRUId

{00000000-0000-0000-0000-000000000000}

FRUText

ValidBits

0xdf

PortType

4

Version

0x101

Command

0x10

Status

0x406

Bus

0x0

Device

0x1d

Function

0x5

Segment

0x0

SecondaryBus

0x0

SecondaryDevice

0x0

SecondaryFunction

0x0

VendorID

0x8086

DeviceID

0x6b5

ClassCode

0x30400

DeviceSerialNumber

0x0

BridgeControl

0x0

BridgeStatus

0x0

UncorrectableErrorStatus

0x0

CorrectableErrorStatus

0x1

HeaderLog

00000034100000040000000000000000

PrimaryDeviceName

PCI\VEN_8086&DEV_06B5&SUBSYS_1E911043&REV_F0

SecondaryDeviceName

[Jocelyn_Intel]

Hello, @LD7  

Thank you for posting on the Intel® communities. I will gladly assist you here. 

Please specify the model of your processor. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[LD7]

Hello @Jocelyn_Intel ,

My processor is  "Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz"

[Jocelyn_Intel]

Hello, @LD7  

Thank you for the information provided. 

Please answer the following questions and try the following steps for this issue: 

• Do you get any WHEA BSOD or BSODs in general? 
• Is your laptop overheating? What are the temperatures of the processor? 
• Try loading the BIOS defaults. Also, make sure your BIOS version is the latest on your Motherboard's website. 
• Check if there are Windows updates pending. 
• Check if the power supply is working properly. 
• Test the processor with the Intel PDT and attach a screenshot with the results. Also, run an Intel SSU report to have more information about your system: 

Intel® Processor Diagnostic Tool 

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save, and attach the report. 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[LD7]

Here is the info you asked for @Jocelyn_Intel  ,

Do you get any WHEA BSOD or BSODs in general?
-- Yes, not every time but a couple of times on 2-3 days.

Is your laptop overheating? What are the temperatures of the processor?
-- For normal uses it's going up to 65c but if I do gaming or other heavy tasks it reaches 90 c.

Try loading the BIOS defaults. Also, make sure your BIOS version is the latest on your Motherboard's website.
-- I have never changed anything on my bios and it's on the latest version.

Check if there are Windows updates pending.
-- Up to date, updating every 1 or 2 days.

Check if the power supply is working properly.
-- it's also ok.

I think the problem is happing because of my wifi adapter. From when this event 17 started happing the wifi gets vanished from not only the setting but also the device manager.

[Jocelyn_Intel]

Hello, @LD7    

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[LD7]

Hey @Jocelyn_Intel

Just updated the info u asked for with the attached reports . Hope it will help u understand the problem and assist me with a solution.

[Jocelyn_Intel]

Hello, @LD7  

Thank you for the information provided. 

What does it say the BSOD you get? Do you have a screenshot of the BSOD you see? 

Does the BSOD happen before Windows boots up? 

I checked the reports and the processor passed the tests, temperatures are expected and everything seems to be up to date. 

In the meantime, verify if it is possible to do a Windows* Restore from a system restore point. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[LD7]

Hey @Jocelyn_Intel 

 Actually, it happens suddenly and stays 2 s to 3s not enough to get any screenshots or read the code. But when the 1st time it happened it has "Stop code - DPC WATCHDOG VIOLATION ".

[Jocelyn_Intel]

Hello, @LD7  

Thank you for the information provided. 

Were you able to perform a Windows* Restore from a system restore point? 

Doing some research on stop code: DPC_Watchdog_Violation BSOD, it usually occurs due to some specific reasons, like unsupported SSD firmware, old SSD driver version, hardware incompatibility issues, or system files are corrupted.  

If the system restore point doesn't work, we recommend an OS reinstallation to ensure there are no system corrupted files. You can also check Microsoft's article about this BSOD

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @LD7  

We are checking this thread and we would like to know if you were able to perform the steps provided in my previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @LD7    

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance with other matters in the meantime, please submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.