On my HP Envy 360 several times a day I am getting WHEA-Logger Event ID 17 errors. General info says:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Vendor ID:Device ID: 0x8086:0x9D13
Class Code: 0x30400
I have checked and updated all drivers from HP, as well as Intel. I called HP, and they said it needed to come in for warranty repair. All they did was update it to Windows 1809, and run diags. It passes all Diags, which I told them when I sent it in.
I have run Windows verifier on all the drivers for 36 hours and get no BSODs.
I have updated all drivers from HP site; 3 that weren't listed on HP site, but is on Intel site: Have updated bios, all set to default; system is stock, no overclocking or undervolting.
I had sent the unit to HP to repair. All they did was install latest version of Windows 1809.
No communication about the problem reason I sent it.
A guess a bigger concern for me: Given that it says "A corrected hardware erroro has occurtd"...do I have a problem with the hardware or not? I find it interesting that it is corrected.
If there is a hardware problem, I definitely want to get it fixed while on warranty. That siad, I sent it in while on warranty, but warranty stopped a few days ago. But I think I could resend it based on it having been in on this problem already.
Thanks for the reply, Wanner.
This is interesting...as it is confusing when it indicates a "corrected hardware error". Make me think there is a hardware issue.
Working with HP is useless. I had actually sent it in on warranty, and they sent it back after just wiping and installing v1809 of Windows. When I got it back I had to install updated drivers, and Windows updates, none of which stopped the error.
I guess all I can do is live with it. I"m more comfortable if it in tact is not really a hardware error. I wanted it to be fixed if that was the case. It does pass all of HP's diags.
I've been checking 2-3 times a day for any updates from Windows Update, HP Support Assistant, and Intel'd Driver utility. I also did browse the Device Device Manager, found nothing with !.
Yesterday when I did a Windows Update, it did install January 22, 2019—KB4476976 (OS Build 17763.292),
This morning when I got up the computer had apparently booted from sleep during the night, was at a dark screen that would not come on. A click of the power button turned the unit off immediately. Below are results:
I have no idea if you folks interest in looking at dmp files or not. But I'll put a Dropbox link here in case you do:
Link to Memory.dmp-> https://www.dropbox.com/s/iof9pfykbdtsern/MEMORY.zip?dl=0
Link to Logger files from a utility on TenForums-> https://www.dropbox.com/s/nlb4d5y3e33r8ik/ROGERSLAPTOP-%282019-01-26_08-43-30%29.zip?dl=0
These were the drivers seen in the latest BSOD:
Bugcheck code 0000009F
Debug session time: Fri Jan 25 22:25:15.575 2019 (UTC - 6:00)
igdkmd64.sys Wed Apr 25 19:08:56 2018 (5AE11898)
iaStorAC.sys Mon Dec 3 15:21:08 2018 (5C059E44)
IntcDAud.sys Fri Apr 6 11:12:58 2018 (5AC79C8A)
ibtusb.sys Wed Nov 21 04:15:22 2018 (5BF5303A)
Some of the code in those files:
ibtusb.sys Intel(R) Wireless Bluetooth(R) Filter Driver https://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr IntcDAud.sys Intel Graphics Media Accelerator HD Driver http://downloadcenter.intel.com/ iastorac.sys Intel RST (Rapid Storage Technology) driver OEM or http://downloadcenter.intel.com/Default.aspx igdkmd64.sys Intel Graphics driver http://downloadcenter.intel.com/Default.aspx
Name Intel(R) UHD Graphics 620 PNP Device ID PCI\VEN_8086&DEV_5917&SUBSYS_8420103C&REV_07\3&11583659&1&10 Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) UHD Graphics 620 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd12umd64.dll Driver Version 184.108.40.20625 INF File oem43.inf (iKBLD_w10_DS section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xB0000000-0xB0FFFFFF Memory Address 0xA0000000-0xAFFFFFFF I/O Port 0x00003000-0x0000303F IRQ Channel IRQ 4294967289 Driver c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys (220.127.116.1125, 12.51 MB (13,121,000 bytes), 5/8/2018 3:35 PM)
Name Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller Manufacturer Intel Corporation Status OK PNP Device ID PCI\VEN_8086&DEV_9D03&SUBSYS_8420103C&REV_21\3&11583659&1&B8 Memory Address 0xB1230000-0xB1231FFF Memory Address 0xB1239000-0xB12390FF I/O Port 0x00003080-0x00003087 I/O Port 0x00003088-0x0000308B I/O Port 0x00003060-0x0000307F Memory Address 0xB1237000-0xB12377FF IRQ Channel IRQ 4294967292 Driver c:\windows\system32\drivers\iastorac.sys (18.104.22.1680, 1.04 MB (1,094,792 bytes), 12/6/2018 4:48 PM)
iastorac Intel(R) Chipset SATA/PCIe RST Premium Controller c:\windows\system32\drivers\iastorac.sys Kernel Driver Yes Boot Running OK Normal No Yes
Name Intel(R) Display Audio Manufacturer Intel(R) Corporation Status OK PNP Device ID INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&4D59C32&0&0201 Driver c:\windows\system32\drivers\intcdaud.sys (10.25.0.5, 611.02 KB (625,688 bytes), 4/25/2018 2:23 PM)
intcdaud Intel(R) Display Audio c:\windows\system32\drivers\intcdaud.sys Kernel Driver No Manual Stopped OK Normal No No
ibtusb Intel(R) Wireless Bluetooth(R) c:\windows\system32\drivers\ibtusb.sys Kernel Driver No Manual Stopped OK Normal No No
Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2019-01-25T23:23:16.588 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: RogersLaptop Description: A corrected hardware error has occurred. Component: PCI Express Root Port Error Source: Advanced Error Reporting (PCI Express) Bus:Device:Function: 0x0:0x1C:0x0 Vendor ID:Device ID: 0x8086:0x9D13 Class Code: 0x30400 The details view of this entry contains further information.
The fellow at TenForums said I should completely do a refresshed Windows install (which HP did last week), and not install any programs and run it for 2 weeks and see if it happens.
I'm about ready to call HP again, but I"m not hopeful they will be any help.