Whea event log Intel i7 13700k

Fredro · ‎06-26-2023

My PC has been freezing randomly since I got it 5-6 months ago. When checking event viewer it seems to be related to intel something. This happens even when the system is at idle.

System Info

13700k

h115i corsair cooler

ddr5 5200 32gb corsair

corsair rm850x

msi 4080

3 m.2 1tb corsair

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffffc30395f35020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 578

    Key  : Analysis.Elapsed.mSec
    Value: 1494

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 31

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2710

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 18

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}


BUGCHECK_CODE:  124

BUGCHECK_P1: 7

BUGCHECK_P2: ffffc30395f35020

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  WHEA-20230625-1621.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

PROCESS_NAME:  smss.exe

STACK_TEXT:  
ffffbc03`bd2e9e70 fffff805`6ea0c007     : ffffc303`95f35000 00000000`00000000 ffffc303`95f35020 000000fc`5797fa18 : nt!LkmdTelCreateReport+0x1d4
ffffbc03`bd2ea3b0 fffff805`6ea0befe     : ffffc303`95f35000 ffffbc03`bd2eaaa0 00000000`00000000 00000000`00000000 : nt!WheapReportLiveDump+0x7b
ffffbc03`bd2ea3f0 fffff805`6e886be1     : 00000000`00000001 ffffbc03`bd2eaaa0 00000000`00000000 00000000`00000000 : nt!WheapReportDeferredLiveDumps+0x7a
ffffbc03`bd2ea420 fffff805`6e6c8a29     : 00000000`00000000 00000000`00000000 00000000`00000001 fffff805`70db7bdc : nt!WheaCrashDumpInitializationComplete+0x59
ffffbc03`bd2ea450 fffff805`6e440fe5     : ffffc303`958be0c0 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0x9a9
ffffbc03`bd2eaa20 00007ffc`e5352364     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000fc`5797f9b8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`e5352364


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Andres_Intel · ‎06-27-2023

Hello Fredro,

Thank you for posting on the Intel communities. I am sorry to hear that you are having Blue Screen of Death issues with your Intel® Core™ i7-13700K Processor, I will be happy to help you.

We see that you requested to close this thread privately, so we will proceed to close it from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician