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metaDp
Beginner
412 Views

XTU and HWBOT

Hello,

 

I submit my XTU benchmark result to HWBOT but I'm detected with Engineering Sample or unreleased hardware.

"

ENGINEERING SAMPLE OR UNRELEASED HARDWARE

This submission was made with an Engineering Sample or unreleased hardware. Only you can see this page."

I7 4770K
2x 4Go Avexir 2133mhz
EVGA GTX980ti
AsRock z87m Extreme 4

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8 Replies
AlHill
Super User
409 Views

Engineering samples are not supported and are likely "incomplete".

Provide a photo of the top of the processor and post it here.  If it is an ES, there is nothing you can do.

https://www.intel.com/content/www/us/en/support/articles/000056190/processors.html

metaDp
Beginner
401 Views

Well, I have already use this same CPU few years ago and submit result with no problem (PC is the same, except the GPU)

First I tought it was a problem with the ram (mixing the avexir with 2 sticks of spared kingston wich were not there in the past).

But removing them change nothing.

It's weird.
AlHill
Super User
398 Views

To be sure, submit the photo.

AlHill
Super User
394 Views

metaDp
Beginner
387 Views

Here is the cpu.

I'm gonna give a try to IPDT
metaDp
Beginner
382 Views

IPDT is ok in Quick Test and Full Fonctionnal Test.

Esteban_D_Intel
Moderator
361 Views

Hello metaDp,


The best way to confirm if it is an engineering sample would be getting actual pictures of the processor to confirm markings, especially ATPO. This can be read using a QR reader like those that can be accessed via smartphones with good cameras. You may want to give it a try.


As an alternate option you can run the following tool: Intel CPUID utility


Looking at the picture you provided we found the following:


1. The batch number (FPO L307B241) is invalid. Meaning that we don't have it registered

2. The markings themselves look suspicious, like a sticker kind


As AlHill stated, please check the following article where you can have more information about Engineering Sample Processors.


Esteban D. 

Intel Technical Support Technician


Esteban_D_Intel
Moderator
322 Views

Hello metaDp,


We have not heard back from you. 


As previously indicated, for the kind of processor that you have, I would strongly recommend checking with your OEM for further assistance. 


If you need any additional information, please submit a new question as this thread will no longer being monitored  


Esteban D. 

Intel Technical Support Technician


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