Hello @mmes
Thank you for posting on the Intel® communities.
In order to review this further, could you please provide us with the following information?
1- Is this a new system? Were the Intel® Extreme Tuning Utility (Intel® XTU) "greyed out" features enabled before? Or are you experiencing this behavior since the first day that you have the device?
2- If this worked as expected before at any moment, were there any recent hardware or software changes that might relate to the point when the behavior started? (For instance, Windows, driver, BIOS, or Intel® XTU updates?)
3- Are you using any other overclocking/auto-tunning software on the system?
4- Are you running any Virtualization Software (e.g.: for Virtual Machines or emulator software) on your system? Or is it Windows* Hyper-V enabled?
5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Isaac Q.
Intel Customer Support Technician
