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ark is broken for older processor information

James_Reinders
Employee
2,139 Views

Please pass along this bug to the ark.intel.com support team:  ark is broken for older processors.

 

An example (not the only one) is that "view data sheet" is broken on https://ark.intel.com/content/www/us/en/ark/products/49962/intel-pentium-processor-90-mhz-60-mhz-fsb.html

 

These type of content have many links from Wikipedia - and they fail since ark is broken on this feature.

 

It is highly desirable that Intel maintain its historical content.

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DeividA_Intel
Employee
2,118 Views

Hello ReindersJames,  

  


Thank you for posting on the Intel® communities.   



I would like to let you know that there is no bug in ark.intel.com, the "Datasheet" tab sends you to the support page because the unit is Discontinued and very old and the datasheet may not be available for this processor.



If you go to Intel® Pentium® Processor> Legacy Intel® Pentium® Processor> click on the yellow banner, you will see details about the Discontinued Intel® Processors.



If you see the same behavior on no discontinued processor, please let us know.

  




Best regards,  


Deivid A.  

Intel Customer Support Technician 



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James_Reinders
Employee
2,112 Views

Actually, it is broken on ark.  It still is broken - I just checked.  If you want to contact me internally, we can work together to discuss how to fix it. I would like to connect with someone to ensure we fix this.

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DeividA_Intel
Employee
2,093 Views

Hello ReindersJames, 



In order to help you further, I would appreciate it if you provide me the following:


1. Can you provide some other products with this same issue? If possible provide the links for those products.


2. Can you add a video of the issue/behavior of the Intel website? This will help us to confirm that we are seeing the same issue.




Regards,  


Deivid A.  

Intel Customer Support Technician  


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James_Reinders
Employee
2,088 Views

Please contact me via internal mail.  The link is still broken - are you not seeing that?  Why are you asking me to find more problems that are the same?... one should be enough.  james.r.reinders is my intel email.  We can sort out why you are having problems seeing the issue.  It is still there for any non-employee to see - any browser, any system - I had not trouble replicating the issue I reported on every system that I tried.

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DeividA_Intel
Employee
2,071 Views

Hello ReindersJames, 



I would like to let you know that I was checking on some old/discontinued processors and I did not see the same behavior. If possible check the following processors and let me know if you see the same issue:



1. Intel® Core™ i3-2102 Processor

- https://ark.intel.com/content/www/us/en/ark/products/53424/intel-core-i3-2102-processor-3m-cache-3-10-ghz.html


2. Intel® Core™ i7-3920XM Processor Extreme Edition

- https://ark.intel.com/content/www/us/en/ark/products/64887/intel-core-i7-3920xm-processor-extreme-edition-8m-cache-up-to-3-80-ghz.html


3. Intel® Pentium® Processor 957

- https://ark.intel.com/content/www/us/en/ark/products/55628/intel-pentium-processor-957-2m-cache-1-20-ghz.html



Also, if you can provide us with a list of the processor with the "bug" at ark.intel.com, I would really appreciate it.




Regards,  


Deivid A.  

Intel Customer Support Technician  


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James_Reinders
Employee
2,066 Views

"view data sheet" is broken on https://ark.intel.com/content/www/us/en/ark/products/49962/intel-pentium-processor-90-mhz-60-mhz-fsb...

 

I'm unsure why you are asking me to review more pages - they seem to work (the data sheet links work).

Please fix the bug I found. 

Please connect with me internally to discuss your other concerns. 

It is not efficient to me to keep pointing out what I reported is broken.  My first post was correct, it is still correct, and it is embarrassing that it is broken.

 

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DeividA_Intel
Employee
2,059 Views

Hello ReindersJames, 



I am sorry for the extra steps asked, we wanted to confirm if there were more units affected by this issue.


I would like to that this error has been reported to the appropriate team for them to work on a fix for it. Thanks once more for your feedback, we really appreciate it.


If you would like to provide us with more useful feedback, I recommend you to get in contact with us directly:



1. US Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11 


2. Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 


3. Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 


4. Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html 

 




Regards,  


Deivid A.  

Intel Customer Support Technician  


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