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i9 13900k Crashes with Turbo Boost Enabled

Kris75
Beginner
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My i9 13900k will crash any program that tries to use turbo boost, including the Intel Extreme Tuning Utility.  I can run the CPU stress test without issue, but as soon as I hit benchmark or any of the other stress tests, the program just quits.  It is the same with any program that uses Turbo Boost. I have made no changes to the BIOS defaults nor any changes using the Extreme Tuning Utility.  

 

A quick browse of the internet shows a ton of people with the same issue.  They all say to RMA the CPU because it has a bad memory controller. 

 

I ran the intel processor diagnostic tool and it passed.  If I turn off Turbo Boost, the system is very stable, but that defeats the purpose of buying a 13900k.  Attached are the results from the system support utility.  Thanks for any insight on how to fix this.  I would rather not have to RMA the CPU.  

 

 

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AlHill
Super User
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I would update the bios.   You are at F8, the latest is F9c.

https://www.gigabyte.com/Motherboard/Z790-D-DDR4-rev-10/support#support-dl-bios

If you do not know how, contact Gigabyte for support.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Kris75
Beginner
1,142 Views

Updating the BIOS had no effect.   Thanks for the support though!

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Kris75
Beginner
1,070 Views
I've been in contact with Intel and it looks like there is a problem with my CPU. Waiting on a reply from them about the next steps.
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