i9 13900k issues

[giobeer]

Hey,
iam having problems with my system for a while now and cant seem to solve them. 
- constant WHEA-Logger warnings with Event-ID 2 from DPS
- BSODs with SYSTEM_SERVICE_EXCEPTION & win32kbase.sys

I've tested the RAM with memtest86 for hours and also run several stress test programs like prime95 without any errors or problems.

greetings

[IsaacQ_Intel]

Hello @giobeer

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

We understand you are having BSOD Errors on your i9-13900k, and we will try to help you with those issues. To understand better the entire problem, we need some information first, so please provide us with the following information:

·        Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file. This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

·        Download and run the Intel® Processor Diagnostic Tool (IPDT). Please provide the actual screenshot of the result (whole page) and the log notes. (Click File > View results file (it will open a notepad) > file then save as (by default file name is TESTRESULTS.TXT)). We need this file to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.

·        Download and run the CPU Stress Test (5 minutes) using Intel® Extreme Tuning Utility (Intel® XTU). Kindly provide the screenshot while the test is ongoing (about 3 minutes) and after the test is finished. Please make sure the whole page is seen including the graphs. We need this file to monitor the performance and the power usage of the CPU.

Besides these files, please answer these questions, it will help us a lot to find a solution:

1.      Did you make any changes to the default configuration of the processor, such as overclocking?

2.      Did the issue begin after making any software or hardware changes, or has it been present since the initial setup?

3.      Besides of the test, what troubleshooting steps have you taken to address this problem?

Please send us screenshots of the issues.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello giobeer

Have you been able to gather all the information we requested previously?

We are kindly awaiting the SSU, IPDT, and XTU reports, as well as your responses to our inquiries.

Please understand that if we do not receive a response within the next three business days, we may proceed with closing the thread.

Thank you for your attention to this matter.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Greetings Giobeer,

Trust this message finds you well.

Regrettably, we have not received further communication from your end. Consequently, we are concluding this ongoing correspondence. Should you require any additional information or assistance, we encourage you to initiate a new inquiry. Please note that this particular thread will no longer be under active supervision.

Wishing you the best,

Isaac Q.

Technical Support Specialist

Intel Customer Support