max core frequency drops to "zero" Ghz, 13600KF

wodyczkom · ‎04-09-2023

Hi.

Have any of you encountered a similar case?

Is it normal?

I don't think so.

Below is a screenshot from XTU with a graph showing the "decreases" of max core frequency.

Thanks in advance for any info.

edit. the behavior is more common when idle.

DeividA_Intel · ‎04-10-2023

Hello wodyczkom,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i5-13600KF Processor.

In order to better assist you, please provide the following:

1. Did you notice any performance issues or crashes?

2. Did you change the base frequency of the CPU or RAM?

3. I noticed that the utilization is on 0 and the max core frequency is on 5.42GHz. Is that what you meant?

4. Is the BIOS on the default setting?

5. What is the operating system installed as well as the version and build?

6. Can you provide more details about your issue?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-13-2023

Hello wodyczkom,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

wodyczkom · ‎04-13-2023

Thank you for your reply. I will try to answer your questions as soon as possible. (hard week for me)

greetings!

DeividA_Intel · ‎04-14-2023

Hello wodyczkom,

Thanks for the confirmation. I understand that this may take you several days to collect the information.

I will be waiting for your response.

Regards,

Deivid A.

Intel Customer Support Technician

wodyczkom · ‎04-15-2023

ok, let's get started! let's try to solve this problem.

First, some info about the hardware.

processor 13600KF
motherboard MSI MAG Tomahawk z790 DDR4
RAM Goodram IRDM Pro 2 x 16GB, 3600Mhz
graphics card GF 3080, 10 GB

Ad. 1

Yes. and a little no. let me explain.

while using "windows" - browser, music, movie, etc. everything seems to be working normally.

BUT when playing games, with these strange core frequency drops, it crashes.

Ad. 2

Yes and yes.

core frequency was "speed optimized" with XTU.

memory is on XMP I mode.

Ad. 3

no, utilization is not of interest at the moment.

note the "max core frequency", white graph. you will notice three bumps there. These are the moments when the game can crash.

Ad. 4

almost.

the memory profile has been changed. XMP profile.
CPU is slightly undervolted.

Ad. 5

Wersja Windows 11 Home
Wersja 22H2
Zainstalowano dnia ‎05.‎03.‎2023
Kompilacja systemu operacyjnego 22621.1555
Możliwości Windows Feature Experience Pack 1000.22640.1000.0

Ad. 6

those crashes are the worst. enjoyment of use is low with such problems.

secondly, almost every time I start the system, when starting XTU, I get a notification about system instability. therefore "overclocking" is reset to factory settings. it's frustrating.

I started looking for the cause of this. correlated these core frequency "jumps" with crashes.

it doesn't matter if the processor is in default mode or overclocked.

there is also no difference regarding XMP profile being enabled or not.

what to do next? where to look for the cause?

in the processor?
in the motherboard?
in the power supply?
in device compatibility?

everything is new.

I'm curious what you can suggest.

I will be waiting (im)patiently for your reply.

DeividA_Intel · ‎04-17-2023

Hello wodyczkom,

Thanks for the confirmation. I would like to let you know that altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. Check with the manufacturers of the system and components for additional details.

Is this issue present when teh CPU is running at base frequency?
Did you check that the RAM is running to the supported frequency (DDR4 3200)?

Regards,

Deivid A.

Intel Customer Support Technician

wodyczkom · ‎04-21-2023

I took note of Your info.

Ad. 1
Yes. It doesn't matter if the CPU is overclocked or not.

Ad. 2
Yes. RAM running on supported frequency. It doesn't matter if the ram is on XMP or not.

My question is whether the situations "captured" on the charts are normal?

What we may test next?

DeividA_Intel · ‎04-20-2023

Hello wodyczkom,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-24-2023

Hello wodyczkom,

Thanks for the confirmation. In order to investigate this behavior, I will need the following:

1. Can you take a video where can see the max core frequency drops?

2. Provide the report from the Intel® System Support Utility (Intel® SSU):

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-27-2023

Hello wodyczkom,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

wodyczkom · ‎04-28-2023

Hi.
Yes Deivid i still need assistance. thank you for your patience.
as soon as I manage to collect all the data, I will get back to you with the information.

stay in touch. have a nice weekend.

DeividA_Intel · ‎04-28-2023

Hello wodyczkom,

Thanks for the confirmation. I understand that you may need more time to collect the information, I will be waiting for your response with the needed details.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎05-03-2023

Hello wodyczkom,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

wodyczkom · ‎05-08-2023

please be patient. I need more time. thank you for your understanding.

DeividA_Intel · ‎05-08-2023

Hello wodyczkom,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician