Сhips on the crystal EP2AGX45DF29C5N

[bekirova]

Hi. I ask for help in resolving the issue with the EP2AGX45DF29C5N elements. Our elements have chips on the crystal. Can you please tell me if there are chipping tolerances in the documentation? See photo.

[NurAiman_M_Intel]

Hi,

Thank you for contacting Intel community.

Please explain on what do you mean by chips on the crystal?

Regards,

Aiman

[bekirova]

There is a chip on the ceramic surface. It is acceptable? The microcircuit will work?

[bekirova]

Tell.
Can you help me with the question below?

[NurAiman_M_Intel]

Hi,

Please be noted that I am currently checking this with my internal team. Will get back to you soon.

Regards,

Aiman

[NurAiman_M_Intel]

Hi,

Please provide us side view images and other close up images as the current image is not very clear.

Also, did you experience any electrical failure or where did you detect the chip?

Regards,

Aiman

[NurAiman_M_Intel]

Hi,

Do you have any updates on this case?

Regards,

Aiman

[bekirova]

Hi.
There are chips on two of them on the surface.
See photo

[NurAiman_M_Intel]

Hi,

Thank you for the photo.

Did you experience any electrical failure when using the device?

Regards,

Aiman

[bekirova]

Hi.
No, we have not installed them yet, we want to understand whether it will work with such a defect.

[NurAiman_M_Intel]

Hi,

Can you provide us the measurement A & B(mark in the picture) for units 1 & 2? Our factory team needs this to verify if this falls within acceptance criteria.

Regards,

Aiman

[bekirova]

[NurAiman_M_Intel]

Hi,

Apologies for the delay in response.

Our FA team are looking into this case. Please provide below info:

1. What is the affected lot number?
2. Provide Intel PSG SO number
3. How do you detect the failure?
4. How many qty receive and how many unit found with this condition?

Regards,

Aiman

[NurAiman_M_Intel]

Hi,

Do you have any update for this case?

Regards,

Aiman

[bekirova]

Please clarify.
Are chips on the body of the elements critical?
Photos and sizes of chips are shown above.

Our elements have chips on the crystal. Can you please tell me if there are any tolerances in the documentation?

[NurAiman_M_Intel]

Hi,

Our FA team are looking into this case. In the meantime, please provide below information;

1. What is the affected lot number?
2. Provide Intel PSG SO number
3. How do you detect the failure?
4. How many qty receive and how many unit found with this condition?

Regards,

Aiman

[NurAiman_M_Intel]

Hi,

Any update? Can you provide us the information requested from my previous response?

Regards,

Aiman

[bekirova]

Hi.
We have no such information.
I only have a photo of these microcircuits.

[NurAiman_M_Intel]

Hi,

The information is important for us to carry out next level of investigation.

For items 1 & 2, you should be able to get from your system, for items 3 & 4 you should be able to answer because you found the chips.

1. What is the affected lot number?
2. Provide Intel PSG SO number
3. How did you detect the failure?
4. How many qty receive and how many unit found with this condition?

In case of no information from your end we wont be able to continue with the investigation.

Regards,

Aiman

[NurAiman_M_Intel]

We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you