Can you help us with our printer issues?

[Nancy_G_Intel]

it is an HP printer ​

[LeonWaksman]

1. Can you give details?
2. What kind of help you need?
3. What is the Printer model?
4. What operating system are you using?
5. Did you try to get help from HP?

Leon

[Nancy_G_Intel]

I work in a lab in HF1 first floor (CPTD BDL Lab), the printer is HP sn: MXBCFCVOTH, Host: hpf11f10 wgms.hf.intel.com

, IP: 10.9.31.10. I guess it was HP that came in made an upgrade on the software last week Wed. (6/12/19) and since then when we print to the cloud and try to print the hard copy the printer doesn’t recognize our badge or can’t find the job and needs to be rebooted. It’s just not working right. I was going to put in a IT ticket but was not sure how.

Nancy Gillette

Intel Corporation, CPTD

Materials Engineer Tech.

Inventory Analyst

nancy

[LeonWaksman]

Dear Nancy,

You wrote this request in wrong place. This is open international forum, rather than internal Intel forum, for Intel Employees. I will past this thread to forum administration in order to erase your personal information (phone, email, etc...). I can't do this because I have not enough rights to edit others posts. However, you can edit this post.

Could be that this mistake happened, because you are logged as a "customer" instead as a "Intel employee"

Regards

Leon

@MaryT_Intel​