Customer gets Access Denied when installing drivers for FPGA Download Cable PL-USB-BLASTER-RCN

[DRAPP]

To  Intel/Altera  Tech Support Community Team:

Hello,
We have a customer who is having an issue with the FPGA Download Cable p/n PL-USB-BLASTER-RCN. The customer states that the part is not being detected by the PC; the customer has tried two different laptops and are running Windows 11; however, the customer states that nothing is coming up (please see customer's screenshot image of the driver install error they get).

Can you help us with this? Can you email me the answer at dan.rapp@mouser.com?

Thanks,
(Mouser Service Order# 410796)
Dan Rapp, Technical Support Rep II
Mouser Electronics, Inc.
817-804-3800 x2755 Direct | www.mouser.com
The Newest Products for Your Newest Designs®

[Farabi]

Hello,

Lets talk via email to process RMA for this customer.

regards,

Farabi

[AqidAyman_Intel]

Hello,

Please refer to the document below for the troubleshooting steps provided. You can refer to the Additional Information page at the end of the documentation. Please follow the steps and report back the results to us:

https://cdrdv2.intel.com/v1/dl/getContent/666777?fileName=ug_usb_blstr-683076-666777.pdf

Regards,

Aqid

[AqidAyman_Intel]

Hello,

Any update so far?

[AqidAyman_Intel]

I hope the previous response was sufficient to help you proceed. As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘https://supporttickets.intel.com/s/?language=en_US’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.