Cyclone V development kit can't connect to the DS-5 client

[Mohammed_Lami]

Hi

I got a new 3-years license for ARM DS-5 software, I am using the "Cyclone V Development kit", but it seems can't run any project as the DS-5 fails to connect to the board, please check the attached snapshot. I am wondering if this error was caused by the license, or should I activate a feature in the software, or it is related to the setting of the board, or something else? thanks for any advice in advance.

[AR_A_Intel]

Hi Sir

Welcome to INTEL forum. To further understand the issue, could you get me the:

1) error.log file

2) Screenshot of Quartus II>>tools>>license setup

3) Machine OS information

4) Quartus version used

5) License.dat file

For privacy, reply/attach file in private message.

[AR_A_Intel]

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[Mohammed_Lami]

Hi, thanks for your support

Apologize for the delay

The problem has been solved, I figured out that the license that I bought is applicable only for the newest versions of the Intel development studio software like 20 and 21, thanks for your support.

Regards

Mohammed Lami