Programmable Devices
CPLDs, FPGAs, SoC FPGAs, Configuration, and Transceivers
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Different Textures

JamieCChiu
Beginner
328 Views

I got the product of 5CGTFD5C5F27C7N then I saw the side of the product have different texture.

Here want to know is it normal?

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NazrulNaim_Intel
Employee
146 Views

We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

 

Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

 

We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

 

Thank you for your understanding.


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NazrulNaim_Intel
Employee
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Hello,

 

I understand your concern however, sorry to let you know that, we do not provide part marking verification in order to avoid the devices from grey market.

 

Intel PSG has its authorized distributor to sale Intel devices. If you got the devices from formal distributors, you shouldn’t worry on the device authenticity/validity as the devices must be valid units. Otherwise, we do not ensure the device quality and do not provide the further service. You may find the authorized distributor list from the link below:

https://www.intel.com/content/www/us/en/programmable/buy.html

 

Regards,

Nazrul Naim


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NazrulNaim_Intel
Employee
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Hello,

 

As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

 

Best regards,

Nazrul Naim


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