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I googled and it seemed the problem is with hardware: "This problem is caused by an incorrect device used for component U29, which impacts the AS configuration circuit. This issue only affects the Cyclone® V GT FPGA Development Kit (DK-DEV-5CGTD9N-B) with serial numbers ranging from 5CPCIE00100011 to 5CPCIE00100115." as specified in this link https://www.intel.com/content/www/us/en/support/programmable/articles/000100314.html My 2 board serial number is 5CPCIE00100019 and 5CPCIE00100107. Please advise us how to proceed!
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Hi,
The right part number for U29 should be IDTQS3861QG.
You may provide us your address and we can ship the right U29 parts to you. If you do not want to expose your personal information, please send through "Private Message".
Thanks!
Best Regards,
Xiaoyan
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Hi,
As mentioned in the KDB you found, the U29 on the board is not the right part. We feel sorry for the mistake!
May I know whether you have the capability of reworking the component? If so, we can send you the right U29 part and then you rework on the board directly, which will be a quick fix to this problem.
Best Regards,
Xiaoyan
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Hi, thank you for your response!
We can change the component if we have the correct parts. Would you mind providing us the right part?
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Hi,
The right part number for U29 should be IDTQS3861QG.
You may provide us your address and we can ship the right U29 parts to you. If you do not want to expose your personal information, please send through "Private Message".
Thanks!
Best Regards,
Xiaoyan
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Thank you for your help! I already sent my address through private message.
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Hi,
Thanks! I received your address in Private Message.
I have informed our team to arrange the shipment. Please allow us some time to coordinate this. I will update you the tracking number once we ship the package.
Best Regards,
Xiaoyan
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Hi,
May I know your Company name as well? This info is required for shipment. Thanks!
Best Regards,
Xiaoyan
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We bought the ic and replaced and it worked now. Thank you for your support!
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Thanks a lot for your confirmation!
Best Regards,
Xiaoyan

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