0XA005004E error while enabling RST on drive

ilill · ‎06-27-2018

Hello, I want to accelerate a 2TB drive with a 120 GB SSD. I've enabled the SSD drive to be used as the acceleration drive. However when i select the 2TB drive to accelerated I get the error of the title.

Right now I'm using 15.9 drivers and the chipset is the z68. All of this is under Windows 7 professional.

I've attached a system report of my computer. If you need any more information let me know.

idata · ‎06-28-2018

Thank you very much for contacting the Intel Communities Team, ielillo. I will be more than happy to assist you.

I would like to start by mentioning that Intel® Rapid Storage Technology uses Intel® Smart Response to accelerate an HDD with an SSD. This technology is not being supported in newer versions of Intel® Rapid Storage Technology. Please try installing the 14.8 version. Here is the download link: https://downloadmirror.intel.com/25165/eng/SetupRST.zip https://downloadmirror.intel.com/25165/eng/SetupRST.zip

Furthermore, please make sure you are following these steps to accelerate your HDD: https://www.intel.com/content/www/us/en/support/articles/000005501/boards-and-kits.html https://www.intel.com/content/www/us/en/support/articles/000005501/boards-and-kits.html

Antony S.

ilill · ‎06-28-2018

Hello:

Thank you for your answer, I downloaded the version you pointed me, however the the 2TB disk is not being recognized to be accelerated.

I'm attaching an image of what I'm trying to accomplish.

idata · ‎06-29-2018

Thank you for your prompt reply, ielillo.

Can you please try with the 11.7 version? Here is the download link: https://downloadmirror.intel.com/22194/a08/iata_cd.exe https://downloadmirror.intel.com/22194/a08/iata_cd.exe

Uninstall the previous version, restart, install the 11.7 one and, let us know how it goes.

Antony S.

ilill · ‎06-29-2018

Hello:

Thanks for your response, I did what you said and I got a message saying that an error has occurred and the selected volume could not be accelerated asking to restart the computer and try again.

idata · ‎07-02-2018

Thank you for your reply, ielillo.

Can you please share with me a screenshot of the Windows* Disk Management.

Additionally, please share with me Intel® Rapid Storage Technology report with the 11.7 version. In order to generate it, please follow these steps: https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

Antony S.

ilill · ‎07-03-2018

I've attached the error and the system report.

idata · ‎07-04-2018

Thank you for the report, ielillo.

By checking the files attached, I can see that the SSD drive you have installed it is on a RAID 0 array. I order to accelerate your HDD, the SSD should not be in a RAID array. Please delete the array and try to accelerate the disk.

Please be aware that by deleting the array data will be lost. Make sure you create a back up of your files.

Antony S.

ilill · ‎07-04-2018

The raid is being created when I enable the acceleration. So I do not believe that is the issue. The other clue I can give is that I have second hard drive that has 1 TB and I can enable acceleration on that drive. In other question, have you checked the error code in the title and what does it means?

I have uploaded the system info with the raid disabled.

idata · ‎07-06-2018

Thank you for your input, ielillo.

I am not sure why the Intel® Smart Response worked if there was a RAID. The SSD should not be on an array to accelerate an HDD.

Antony S.

ilill · ‎07-06-2018

Hello:

I have not set up a raid between the SSD disk and any other disk. The RAID is created automatically when I enable the acceleration. I have uploaded pictures of the process of enabling the acceleration for the 1TB drive.There is a picture for the system before I enable the acceleration, the parameters of the acceleration and the system after the acceleration.

Also I wanted to know if you had any luck with the error code in the title?

idata · ‎07-09-2018

Thank you very much for the attachments, ielillo.

It is really good to hear that you are able to accelerate you HDD now.

I have not been able to find the exact meaning of this error code. I will research deeper into it in order to provide you with a response as soon as possible.

Antony S.

ilill · ‎07-09-2018

Hello:

Just to clarify, what I'm saying is that I've been able to enable the acceleration on the 1TB HDD, not the 2TB drive which is the one I'm interested in accelerating. I'll wait for your response on the error code.

idata · ‎07-10-2018

Thank you for your response, ielillo.

In order to accelerate the 2TB disk, you need to stop the acceleration on the 1TB disk and perform the same process on your other disk. The SSD should not be in an array.

Then, the error that you received is basically related to disk acceleration, when a disk could not be accelerated.

Antony S.

ilill · ‎07-10-2018

Hello:

Yes, I've been doing that however I've not been able to enable the disk acceleration on the 2TB drive.

idata · ‎07-11-2018

Thank you for your input, ielillo.

Can you please let me know in which the two HDD's is the Operating System installed? Furthermore, if you do not mind, please share with me a screenshot of the Windows* Disk Management.

Antony S.

idata · ‎07-16-2018

Hello, ielillo.

I would like to know if you still need assistance? If so, please reply to the thread.

Antony S.

ilill · ‎07-16-2018

Hello:

Sorry for the delayed response. The OS is installed in the 2TB HDD. I'm attaching the screenshot of the disk volume manager.

idata · ‎07-17-2018

Thank you for your response, ielillo.

Can you please convert those 200MB of Free Space to Unallocated space and try to accelerate one again?

Antony S.

idata · ‎07-23-2018

Hello ielillo

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.