Rapid Storage Technology
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ijon95
Beginner
‎08-19-2024 04:38 AM
3,974 Views
081924-10968-01.dmp 2024/8/19 17:49:29 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff805`1f5721f8 ffff810c`07db5e88 ffffae01`7dec6900 storport.sys storport.sys+4b9e Microsoft Storage Port Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.22621.2506 (WinBuild.160101.0800) x64 storport.sys+221f8 C:\Windows\Minidump\081924-10968-01.dmp 24 15 22621 9,944,213 2024/8/19 17:49:54
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RobbieR_Intel
Moderator
‎08-25-2024 04:48 PM
3,878 Views

Hello ijon95,


Thank you for reaching out to us. We understand that such issues can be disruptive, and we are here to assist you in resolving this problem.


Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.


To assist you more effectively, kindly answer the following questions.

•Can you describe the issue more to us?

•Are there any recent changes made in the system?

•Are you using Intel Rapid Storage Technology (RST) on your system? What is the version of it?

•Could you provide details about your storage configuration, including the types of drives and their configurations?

•What troubleshooting steps has been done?


We look forward to your response!


Best Regards,


Robbie R.

Intel Customer Support Technician




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RobbieR_Intel
Moderator
‎09-05-2024 03:20 PM
3,777 Views

Hello ijon95,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.


Best Regards,


Robbie R.

Intel Customer Support Technician


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NormanS_Intel
Moderator
‎09-11-2024 10:49 PM
3,707 Views

Hello ijon95, 


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 


Best regards,

Norman S.

Intel Customer Support Engineer


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