Rapid Storage Technology
Intel® RST, RAID
2188 Обсуждение

After installing Intel Rapid Storage Technology the HDD isn't visible anymore

ter3
Начинающий
2 153Просмотр.

Hi everyone!

 

I'm experiencing some difficulty accessing the  internal HDD on my Windows 10 laptop, and I'm hoping someone can help me troubleshoot the issue. Here are the details:

I installed the Intel Rapid Storage Technology and clicked thru the recommeded option of doing a backup of the SSD (It was called Volume I think) but after restarting the PC I can't see the internal HDD anywhere and I also can't access any of my files that are on the HDD. 

The SSD is working normally, but the HDD doesn't even appear on the device-manager.

How can I access the HDD and the data on it again?

 

System information: 

Laptop: ASUS X756UQK

Operating System: Windows 10 Home (Version 10.0.19045 Build 19045)

 

What I tried so far:

I restarted laptop multiple times. Then I checked for windows and driver updates but they were all up to date.

It would be great to receive step-by-step advice since English isn't my first language and computers aren't my area of expertise and the last thing I want is to make the problem worse.

 

Any assistance or advice would be greatly appreciated. Thank you in advance for your help!

 

Best regards,

ter3

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4 Ответы
ACarmona_Intel
Сотрудник
2 032Просмотр.

Hello Ter3, 


Thank you for posting in our Intel communities.


To help me further identify the problem and offer you a solution, kindly provide the following details:


  • Can you share a screenshot of the issue?
  • Did you create a RAID volume? If yes, what is the RAID volume that you created, and what drive did you use?
  • Can you tell us why you installed Intel Rapid Storage Technology?


Thank you, and have a great day ahead!




Best regards,

Carmona A.

Intel Customer Support Technician


ACarmona_Intel
Сотрудник
1 940Просмотр.

Hello Ter3, 


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


ACarmona_Intel
Сотрудник
1 813Просмотр.

Hello Ter3, 


We are checking in with you, as we have not heard any response from you. 


Thank you, and have a great day!

 

Best regards, 

Carmona A.

Intel Customer Support Technician


ACarmona_Intel
Сотрудник
1 813Просмотр.

Hello Ter3, 

 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you, and have a great day ahead. 



Best regards, 

Carmona A.

Intel Customer Support Technician


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