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Hi everyone!
I'm experiencing some difficulty accessing the internal HDD on my Windows 10 laptop, and I'm hoping someone can help me troubleshoot the issue. Here are the details:
I installed the Intel Rapid Storage Technology and clicked thru the recommeded option of doing a backup of the SSD (It was called Volume I think) but after restarting the PC I can't see the internal HDD anywhere and I also can't access any of my files that are on the HDD.
The SSD is working normally, but the HDD doesn't even appear on the device-manager.
How can I access the HDD and the data on it again?
System information:
Laptop: ASUS X756UQK
Operating System: Windows 10 Home (Version 10.0.19045 Build 19045)
What I tried so far:
I restarted laptop multiple times. Then I checked for windows and driver updates but they were all up to date.
It would be great to receive step-by-step advice since English isn't my first language and computers aren't my area of expertise and the last thing I want is to make the problem worse.
Any assistance or advice would be greatly appreciated. Thank you in advance for your help!
Best regards,
ter3
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Hello Ter3,
Thank you for posting in our Intel communities.
To help me further identify the problem and offer you a solution, kindly provide the following details:
- Can you share a screenshot of the issue?
- Did you create a RAID volume? If yes, what is the RAID volume that you created, and what drive did you use?
- Can you tell us why you installed Intel Rapid Storage Technology?
Thank you, and have a great day ahead!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Ter3,
We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Ter3,
We are checking in with you, as we have not heard any response from you.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Ter3,
We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you, and have a great day ahead.
Best regards,
Carmona A.
Intel Customer Support Technician
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