Anormal status reported by rapid storage uefi driver

[Subsub]

Hello,

Could you please have a look at my raid 1 issue?

Windows will not boot and instead I have this error "Anormal status reported by rapid storage uefi driver".

I have then checked Intel Rapid Storage Technology details. My raid 1 status is failed.

Both disks shows status "error occured". Because my system suddently crash and never boot up again ot seems strange both disks would have an issue at the same time.

Could you please help me diagnosis this please?

Thanks

[IsaacQ_Intel]

Hello Subsub

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      When did you first encounter the error message, "Anormal status reported by rapid storage uefi driver"? Did it coincide with any specific event or update?

2.      Have you recently made any changes to your system's hardware or software configuration that might be relevant to this issue?

3.      Can you describe the events leading up to the system crash? Were there any power outages, sudden shutdowns, or unusual behavior before this problem occurred?

4.      Did you notice any unusual noises or warning messages from the hard drives prior to the error?

5.      Have you attempted any troubleshooting steps on your own, such as reseating the hard drives or trying to rebuild the RAID array? If so, what were the results?

6.      Do you have backups of your data, and if so, when was the last successful backup made?

7.      Are you able to access the BIOS/UEFI settings? If so, have you checked if the RAID configuration is still intact?

8.      What is the make and model of the hard drives and the motherboard or RAID controller you're using?

9.      Have you tried booting into Safe Mode or accessing recovery options to see if there are any specific error messages or codes that might provide more information?

10.  Do you have access to another computer where you can test the individual hard drives to determine if they are functioning correctly?

11.  Are there any recent software updates or driver installations that might be related to the Intel Rapid Storage Technology or the RAID array?

12.  Are there any specific error codes or logs in the Windows Event Viewer that could shed light on the issue?

13.  SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Subsub]

Hello,

Thanks you helping me on this,

1.      When did you first encounter the error message, "Anormal status reported by rapid storage uefi driver"? Did it coincide with any specific event or update?

It has occured 30/10/23. I was on Chrome when some unusual stuff happen, Chrome became black and a bit later I was somehow notified I had low memory or memory issue. I cannot renember what kind of popup or what notified me.. Then the laptop reboot and It was stuck due to the error I described in my latest post. 

2.      Have you recently made any changes to your system's hardware or software configuration that might be relevant to this issue?

No hardware/software change. However after I finally be able to boot Windows, some updates finished installing before Windows session open.

3.      Can you describe the events leading up to the system crash? Were there any power outages, sudden shutdowns, or unusual behavior before this problem occurred? See 1-

4.      Did you notice any unusual noises or warning messages from the hard drives prior to the error?

no

5.      Have you attempted any troubleshooting steps on your own, such as reseating the hard drives or trying to rebuild the RAID array? If so, what were the results?

I tried Yesterday to use the "recover volume" utility from the raid volume configuration screen (having risk of losing all my data in mind doing this). I have now my volume status that is "degraded".

Now instead of having both of my RAID 1 disks with "an error occured", only one have this error. I still have after POST the screen saying "Anormal status reported by rapid storage uefi driver", but Windows can boot.

6.      Do you have backups of your data, and if so, when was the last successful backup made?

I do not have any backup yet

7.      Are you able to access the BIOS/UEFI settings? If so, have you checked if the RAID configuration is still intact?

Initially, my raid 1 status was failed with 2 disks with "error occured". Now after recovering volume, status is degraded and only one disk show "error occured".

8.      What is the make and model of the hard drives and the motherboard or RAID controller you're using?

I'm using Intel RST 17.8.1.4572 raid driver. I have a RAID 1 configured.

9.      Have you tried booting into Safe Mode or accessing recovery options to see if there are any specific error messages or codes that might provide more information?

10.  Do you have access to another computer where you can test the individual hard drives to determine if they are functioning correctly? Now I can boot WIndows on the impacted computer.

11.  Are there any recent software updates or driver installations that might be related to the Intel Rapid Storage Technology or the RAID array? No idea

12.  Are there any specific error codes or logs in the Windows Event Viewer that could shed light on the issue?

I'm not sure how I can provide the relevant using Windows Event Viewer.

13.  SSU: see attachment

Having Windows accessible, I want to check from there the status of my raid disks. But openning Intel Optane Memory and storage management application I have an error (error code: =xA0080000). I'm not sure yet it is related to my issue. Can I check my raid status from Windows with another way?

I hope I could fix the error status on my other disk because it seems there is no hardware issue on those disks.

[IsaacQ_Intel]

Hello Subsub

Thank you for your reply.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Subsub,

Thank you for your patience.

Based on the details you've shared, it seems like there might be a hardware problem. We suggest creating a backup of your data and replacing the problematic drive. Additionally, ensure that you have the latest driver from the original equipment manufacturer (OEM) installed. Have you already reached out to Dell Support regarding this issue and the driver update?

Best regards,

Isaac Q.

Intel Customer Support Technician

[Subsub]

Hello,

I have ordered a new drive. In the meantime should I keep the potential defectuous drive in the computer or should I remove it ? I wonder if the raid controller already ignore the disk in case it has the "error occured" and keep only the working one.

Also, since the initial issue and now I have Windows starting, I have continuous unpredictible crash of Windows. Could it be related to the drive or should I investigate already using the Windows events observer error ? Do you have any hint to troubleshoot the reason just after Windows restart after the crash?

Thanks

[IsaacQ_Intel]

Hello @Subsub,

We appreciate your prompt response. In light of the issues you've raised, we would like to offer the following recommendations:

1. Keep the potentially defective drive in your computer until the new one arrives if you suspect the RAID controller is ignoring it.
2. To address the ongoing Windows crashes, we recommend examining the Windows Event Viewer for any error messages that may shed light on the situation. Additionally, running a disk check and ensuring that your drivers and operating system are up to date can help mitigate these issues.

We trust that these suggestions will assist you in resolving the concerns you've encountered.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[Subsub]

Hi,

I just received the New disk and would like to know the procedure so my raid 1 will be rebuilt. Should I just remove the defective drive and replace it by the new one? Is there any manual step I have to performs I have to performs so it sync with the new disks?

In the meantime I have done a clone of my disk using Dell Assist clone disk utility to have a backup

Thanks

[IsaacQ_Intel]

Hello Subsub,

We appreciate your timely response.

In accordance with the details available to us, we kindly advise you to adhere to the instructions provided in the Intel RST installation and user guide, specifically on Page 143, under section 11.4.2.3 titled "Rebuilding a Volume."

It is important to note that this is a standard procedure, and we strongly recommend validating it with Dell to ensure its compatibility with your specific system.

Thank you for your attention to this matter.

Warm regards,

Isaac Q.

Intel Customer Support Technician