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BSOD after Windows Update for Windows 10 Home on Lenovo IdeaPad L340-15IWL

archilis
Beginner
535 Views
  • Device:  Lenovo IdeaPad L340-15IWL - Type 81LG
  • Edition: Windows 10 Home
  • OS Build: 10.0.19043.1055
  • Graphic card: Intel(R) UHD Graphics 620
  • Installed RAM: 8 GB
  • Version: 2009
  • System type: OSType64BitX64
  • Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
  • Windows Update
    • 2021-06 .NET Framework 3.5 / 4.8 Cumulative Update for Windows 10 Version 21H1  (KB5003254)
    • Driver updates
      • Intel Corporation (HDC) 17.9.0.1007
      • Lenovo - System, 15.11.29.61
      • Intel SoftwareComponent - 1.61.251.0
      • and lots of other driver updates
    • 2021-06 Cumulative Update for Windows 10 Version 21H1 (KB5003637)

 

  • BSOD / Exception / Crash messages
    • 0x00000009  IRQL_NOT_GREATER_OR_EQUAL
    • 0x00000050  PAGE_FAULT_IN_NONPAGED_AREA
    • 0x000000A2  MEMORY_IMAGE_CORRUPT
    • 0x0000001E  KMODE_EXCEPTION_NOT_HANDLED (intelppm.sys)

 

  • Frequency
    • 5 ~ 20 minutes

 

[Debug Procedure]

After a lot of

  • Return to "Restore Point"
    • Review the detail list
  • Windows update with removing my ethernet cable
    • Review the history
  • Stress Test

 

Finally, I find out the root cause:

  • Intel Corporation (HDC) - 17.9.0.1007     (oem48.inf)

 

[Solution]

In Device Manager,

    I find out info about oem48.inf   in    the event list of "Intel(R) 300 series SATA AHCI Controller"  in   "IDE ATA/ATAPI Controller"

And then I rollback the driver to the previous version: "Standard SATA AHCI Controller" provided by Microsoft.

 

The issue is resolved now.

My laptop can run well without BSOD for more than 8 hours now.

0 Kudos
1 Reply
AndrewG_Intel
Moderator
481 Views

Hello @archilis

Thank you for posting on the Intel® communities.

 

We understand that you experienced some Blue Screen of Death (BSOD) errors after receiving updates and drivers through the Windows® Update Service but you managed to solve the problem and the system is now running well. We are glad to know that you found a solution and we thank you for taking the time to share this feedback, hopefully, this may help other community peers experiencing similar behavior.

 

It is worth mentioning that Intel® doesn't have control over the different drivers and updates offered and pushed through the Windows® Update service and what we usually recommend is to verify and use the customized drivers provided by the Computer Manufacturers (OEM). Also, we don't have reports from more customers reporting these kinds of problems with this driver version (17.9.0.1007) since it is an OEM driver as per the Lenovo* website (Intel Rapid Storage Technology (IRST) Driver Version 17.9.0.1007_WHQL). In the case that the issue happens again with this driver, our recommendation is to verify with your OEM Lenovo* for the latest drivers and support.

 

Thank you once again for your feedback. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

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