I get system crashes (Blue screens) when using the
Intel® Rapid Storage Technology (Intel® RST) driver
on Windows 10
Driver Version 184.108.40.2069
The ERROR is:
My board is: Z170 OC Formula P1.90
Intel Core i7-6700k
I am using two SSDs in Configuration RAID0(Stripe)
Strip Size 64KB
Size 953,9 GB
SSD Type is:
Samsung SSD 950 Pro 512GB
The blue screens disappear when uninstalling Intel RST driver (revert in device manager)
Please help me with the system crash!
There are some issues of compatibility with the latest Windows® 10 update 1511. Please uninstall the update and test your system again. Double check if your system is over clocking the processor; it could create an unstable system.
Verify from Asrock website if you already have the latest chipset (INF) and Management Engine drivers.
thank you for supporting!
1. I am unsure on how to uninstall that update. I can remove updates, but those start with KB.....
2. The system is 100% stable and works without BSOD crash when Intel RST software is not installed.
In fact when I click on REVERT DRIVER in device manager then I do not get BSOD any more. However then Intel RST stops working and I can't see my raid any more.
This is a screenshot before revert. The system crashes every 1-10min of normal use and also during shutdown of the computer.
And here is a screenshot of the same device after revert (the BSOD have stopped but Intel RST is not working any more). Notice that the device name has changed as well:
3. I have now installed latest inf and ME drivers from Asrock website.
I hope it helps.
I just got another blue screen of death when opening the Intel RST user interface. So I am afraid that installing the ME and INF drivers did not solve the problem.
Please let me know how to proceed!
Intel desktop/workstation/Server Express RAID Controller (Intel® RSTe) is the enterprise version while the Intel Chipset SATA RAID Controller is the desktop version.
Your motherboard has the enterprise version loaded, that's why the desktop version is giving to you an issue. It is necessary to create the RAID again using the desktop version.
Asrock recommends to use the desktop version. http://www.asrock.com/mb/Intel/Z170%20OC%20Formula/?cat=Download&os=Win1064 ASRock > Z170 OC Formula
I don't understand what you want me to do:
Neither option is a satisfactory solution for me!
Please I need actual help! Most likely a bugfix for the desktop version driver that fixes the blue screen crashes.
The current driver installed on your motherboard is not the right one. Your system has the enterprise version and it is necessary the desktop version. I suggest you to uninstall the current RSTe driver from programs and install the version included at AsRock website support. Then, you can update the version.
http://www.asrock.com/mb/Intel/Z170%20OC%20Formula/?cat=Download&os=Win1064 ASRock > Z170 OC Formula
I uninstalled all the drivers from programs and rebootet.
Then I installed INF(v10.1.1.12).zip and rebootet.
Then I installed ME(v220.127.116.113_MEI).zip and rebootet
Then I installed RapidStorage(v18.104.22.1689).zip and rebootet.
I am still getting BSOD crashes.
dear Intel Staff,
I feel like we have exhausted the reinstalling options and we have enough information that show that the Intel driver is causing a serious system crash.
Also this issue should be fairly consistently reproducible.
Mike, is there any way you can escalate this to the driver team? So they can produce a bugfix for next RST release?
I would be happy to provide further information.
I recently created a RAID 10 configuration and ran it for 5 days without any issue. Could you please provide us more information about the issue? Please reply with the msinfo32, run our Intel® Processor Diagnostic Tool and send to us the information available at view tab.
Additionally, send us the brand name and model of the RAM, graphics card and any other hardware installed
https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit- Download Intel® Processor Diagnostic Tool (64-bit)
msinfo32: Right click the start button, select run, type msinfo32 (System information). Copy and paste in the thread the information.
ASRock support provided me with a beta version of Intel RST (v22.214.171.1242).
This has fixed the crashes and my issues are gone.