Change motherboard with RAID 5 on Intel Rapid Storage

[Giugio1]

Good morning at all,

On my system was dead the motherboard (ASUS PRIME B760M-A D4).

On it there was:

1) An M.2 PCIe boot HD (SAMSUNG SSD 980 PRO 1TB) with Windows 11 Pro.

2) A RAID 5 disk create with Intel Rapid Storage (with 4 SATA HD WDC WD4003FFBX-68MU3NO)

I buy a new Motherboard (ASUS PRIME B760M-A WIFI D4) with same Chipset and remount all HD in the same position as original and try to restart.

For Windows 11, no problem: it start with no problem.

But the RAID doesn't start.

I set "Yes" the option of "RAID Intel Rapid Storage" in the BIOS but, after reset, the system recognize only 2 HD WDC member of RAID, the other 2 HD WDC are recoginized like "Individual" and not member of RAID. I can see this condition in the BIOS and in Windows 11 (opening the Optane app).

What I can do to recreate the original RAID 5 without loose data on it?

Many thanks at all who wants help me.

Best Regards,

G. Braguti

[Giugio1]

To better understand I add some screenshot:

1) What Intel Optane Memory Storage Management show (...WA0002)

2) What BIOS show when Intel Rapid Storage is on "Yes" in BIOS (...WA0001-3-4)

If I set Intel Rapid Storage Technology in "off" in the BIOS, when I restart the BIOS shows 4 WDC HD free...

[RobbieR_Intel]

Hello Giugio1,

Thanks for providing so much details about your system and the steps you've taken so far.

• To identify the issue further, please answer the following questions:
• Where did you download the Intel Optane Memory and Storage Software and what is its version?
• Were you using the exact same setup on your previous motherboard?
• In the Intel Optane Memory and Storage Management app, do you see any prompts for repair, rebuild or reactivation options for the RAID array?
• What was your previous motherboard?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Upon checking your Intel RST Driver, it seems that your driver is outdated. We highly suggest for you to download the latest version that is highly compatible with the processor that you are using.

Please see Intel® Rapid Storage Technology Driver for the latest driver.

For your Motherboard, it seems that your BIOS is also outdated. Please download the latest BIOS on the provided link: PRIME B760M-A WIFI D4 BIOS & FIRMWARE

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Giugio1]

Good morning,

many thanks for your answer.

1) The Intel Optane is the same of previous installation (I have used the same HD with Windows 11 used on older motherboard without re-install nothing). The version of Optane is 20.0.1011.0

2) Yes, the 4 WD HD was connected in the same position at the new motherboard.

3) No, the Intel Optane doesn't permit to rebuild. It find only 2 HD, so it cannot rebuild the RAID.

4) The older motherboard was ASUS PRIME B760M-A D4 (the same of actual but without WIFI) but with the same chipset (B760).

At the end I have solved using another application: UFS Explorer Professional.

I have disabled the Intel Rapid Storage Technology in the BIOS of the motherboard so to see the 4 HD as individual.

I set the RAID system parameter in the UFS application and immediately it find the RAID5.

In this way I have extracted all the files to another HD.

Sorry but I think that the Intel Rapid Storage Technology is not so professional...

Many thanks and Best Regards,

G. Braguti

[RobbieR_Intel]

Hello Giugio1,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Giugio1,

Thank you for your detailed update. I understand that you have successfully resolved the issue using a third-party RAID management system. I respect your decision and is glad to hear that you were able to recover your files.

Your feedback and experience with Intel Rapid Storage Technology is deeply appreciated. Your insights are valuable and will help us improve our software and services.

Since the issue is now fixed, I will now close this inquiry. If you need further assistance, please post a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician