Rapid Storage Technology
Intel® RST, RAID
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Error Code 0xA0080000 and 0xA00906B3 when Windows 11 Dev Drive mounted

LdBeth
Beginner
1,715 Views

With RST driver 18.7.6.1919.3 and Windows 11 23H2 build 22631.4112, whenever after a Windows Dev Drive has been mounted, start Intel Optane Memory and Storage Management will fail to start with these errors, until the Dev Drive been unmounted and reboot.

 

 

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17 Replies
DeancR_Intel
Moderator
1,597 Views

Hi LdBeth,

 

Thank you for posting in the community! Apologies for the delay on my response.

 

Please try the following steps on these links for reference:

Error Codes 0xA0070021, 0xA0080003, 0xA0080005, 0xA0080006, or... (intel.com)

Error Code 0xA00906B3 - Intel® RST Service Disruption

 

Let us know if you encountered any issues.

 

Best regards,

 

Dean R.

Intel Customer Support Technician

 

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LdBeth
Beginner
1,569 Views

Hi, I have read the support articles and it did not solve the problem I have.

The Inte Optane Memory and Storage Management itself works fine, it is just whenever Windows Dev Drive is mounted the app would fail to start, and the Intel Optane + HDD device seems still work, and after a reboot without mounting the dev drive the management app can start normally again. Reinstall RST driver does not fix that, and the BIOS settings are all right. Both the BIOS from vendor and the chipset driver is also the latest (Z590-C/ac from ASRock if that matters).

 

Also, I believe the second article is quite outdated as I didn't find any RstMwRpc services on Windows 11, and the closest thing I can find is Intel(R) Optane(TM) memory service and start that manually gives a "it starts and then stopped" message and does not fix the management app.

 

From what I observed, it is Windows Dev Drive conflicts with the Optane Memory Management App.

 

Thanks

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DeancR_Intel
Moderator
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Hi LdBeth,

 

I suggest trying this step. Here's the link for reference:

How to Remove Intel® Rapid Storage Technology (Intel® RST)...


Try to install it again and let us know if you encountered any issues.

 

Best regards,

 

Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
1,425 Views

Hi LdBeth,


I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

 

Best regards,

 

Dean R.

Intel Customer Support Technician


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LdBeth
Beginner
1,402 Views

Hi, Dean

 

I have disabled Optane Memory volumes and revert back to AHCI in BIOS, there is no VMD support from the motherboard, the problem persists that is whenever the Windows Dev Drive is mounted the Intel Optane Memory and Storage Managment app failed to start and gives the same two errors.

 

Thanks.

LdBeth

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DeancR_Intel
Moderator
1,315 Views

Hi LdBeth,

 

This is an acknowledgement message, do please wait for our higher ups working on this to be able to provide a resolution to your request.

Please do give us more time to this, we will get back to you possibly when we have the necessary information with regards to your issue. 

 

Best regards,

 

Dean R.

Intel Customer Support Technician

 

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DeancR_Intel
Moderator
1,277 Views

Hi LdBeth,


Just to add, Windows Dev Drive is a functionality that Microsoft developed as part of Windows 11.

  

To be clear, is the error codes you're referring to is with Intel Optane Memory and Storage Management software or Windows Dev Drive?

 

You mentioned that Intel Optane and + HDD device seems to work, does it mean that you have an Intel Optane SSD and accelerated the HDD with it via Intel RST driver? Or do you have a RAID array setup via Intel RST?

 

To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

 

You can find the download link here:

  1. Download and launch SSU.exe.
  2. Check the box for "Everything."
  • When the scanning is complete, click "Next."
  • Click "Save."
  • Please send the saved file to us here or via email if you prefer.

Best regards,

 

Dean R.

Intel Customer Support Technician


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LdBeth
Beginner
1,240 Views

Thanks for the reply,

 

> is the error codes you're referring to is with Intel Optane Memory and Storage Management software or Windows Dev Drive?

 

It is from Intel Optane Memory and Storage Management software, or the RST driver system service underlaying it.

 

> does it mean that you have an Intel Optane SSD and accelerated the HDD with it via Intel RST driver?

 

I have an NVMe Optane Memory 32GB M.2 (not M10 Series), and an 1.9TB accelerated HDD. However the error message persists with the acceleration disabled.

 

> To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

 

The system info will be posted to here later today.

 

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LdBeth
Beginner
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Here is the system report generated by SSU

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DeancR_Intel
Moderator
1,182 Views

Hi LdBeth,

 

I will coordinate this to our engineers for further investigation.

Please do give us more time to this, we will get back to you possibly when we have the necessary information. 

 

Best regards,

 

Dean R.

Intel Customer Support Technician


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IntelSupport
Community Manager
1,064 Views

Hi LdBeth,


Please note due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help.

 

You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html ) helpful to address your request.

 

Thank you for understanding.


Regards,

Vikas


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ManoranjanDas
Employee
1,033 Views

Hi Qifan,


Greeting from Intel!


Kindly share the Intel Optane memory model details and confirm which drive is generating this error message.


Unfortunately, the Intel® OptaneTM Memory H10 has end of interactive support. Please refer to this link for more information about it. https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html


Thank you for your support and understanding!


Regards,

Manoranjan.

Intel Customer Support


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ManoranjanDas
Employee
968 Views

Hello Qifan,


Greeting from Intel!


We are following up, just checking if you found the information we provided. Please confirm so we can continue assisting you.


Best regards,

Manoranjan.


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LdBeth
Beginner
943 Views

Manoranjan,

 

Thank you for the response, I understand the Optane Memory series has reached end of support. However, the error message is irrelevant to the Optane Memory, as completely disable and physically remove the Optane Memory from the system could still reproduce the same error so I'd guess the issue is with the RST driver itself not compatible with Windows 11 Dev Drive.

I'm reaching out only to see if there will be any future plan to release updates to RST driver for 11th gen Intel Core platforms and see if other users might have encountered same issue.

 

Regards,

LdBeth

 

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DeancR_Intel
Moderator
595 Views

Hi LdBeth,


Apologies for the delay on my response. The latest drivers that we have are those available here: 

Support for Intel® Rapid Storage Technology (Intel® RST) and any driver updates will be posted there in the future.


Also, please be advised that there are Intel drivers, and your OEM might have customizations specific to their product and it's best to check your OEM website for any driver updates.


Here's the link for your reference:

Support | iBUYPOWER®

ASRock > Support


Best regards,

 

Dean R.

Intel Customer Support Technician



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DeancR_Intel
Moderator
471 Views

Hi LdBeth,


I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information.


Best regards,

 

Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
361 Views

Hi LdBeth,


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Best regards,

 

Dean R.

Intel Customer Support Technician


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