Failed Drive in Raid 1 volume

[SC913]

While I wait for help in opening a support ticket, maybe someone here can help with my issue. 

My properly functioning Raid 1 volume, consisting two matching Toshiba 8tb drives was full. 

Two 16tb Seagate IronWolf hard drives purchased to increase capacity of the Raid 1 volume.

Removed one of the 8tb drives, reboot, verified that Intel Optane Memory and Storage Management App (version 18.1.1037.0 driver version 17.11.3.1010) showed the volume as degraded.

Powered off computer, installed one of the new 16tb drives, reboot.

Intel app showed the new drive, and I began the process of repairing the volume.   Reached somewhere near 15% and the processed stopped. The app showed the status of the new drive as Failed.

Tried this twice more with the same results.  Tried the other 16tb drive, same results, always ended with a status of Failed.

Used a Seagate utility to verify the drives were not damaged.

Used a SATA to USB device to mirror one of the 8tb drives to one of the new 16tb drives.  This was successful.

Installed the mirrored 16tb drive, verified data was good.  Re-partitioned the 8tb partition to full capacity of the 16tb drive.

Removed the remaining installed 8tb drive.  Changed the drive letter of the 16tb drive to match that of the old Raid volume.

Used the Intel App to create a new Raid 1 volume based on the new 16tb drive.   Successful.

Installed the second 16tb drive.  Intel App showed the new drive and showed the Raid 1 volume as degraded. 

Started the process of repairing the volume.   After 24 hours or so the process finished but the status of the second 16tb showed as Failed. 

Removed the first 16tb drive and verified that the  second “Failed” 16tb drive did not appear on the Windows Disk Management utility.  It did show on the Seagate App and it tested to be good.

Currently both 16tb drives are installed, one continues to show up as Failed in the Intel App, both appear good in the Seagate app.  The second drive is not seen by Windows 11 anywhere, but  it is visible in the BIOS.

I’m at a loss as to what the next step is to restore my system to a fully functional Raid 1 volume with 16Ttb capacity.

[Hugo_Intel]

Hello SC913

You can download the tool from this link. The link is from the Microsoft Store, so the latest version should be published. You can check the software version in the "About" tab within the software, the newest version is 10.0.1042.0.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[SC913]

Thanks for the response.

However, they are two problems with the information provided.  First my installed version (as shown in the attached screenshot) shows a Product version of 18.1.1037.0   and a Driver Version of 17.11.3.1010 . Neither are anywhere close to the 10.0.1042.0.    Even if I was to assume that a smaller version number is the most recent version, or at least more recent than what I have, I can't install this.  I only get the option to Open the app.  Which of course opens what is installed.   

So, before I uninstall the app that I have, can you offer a logical explanation for the differences in version numbers?   And, what impact will uninstalling the current app have on my installed (but degraded) RAID volume?

Thanks! 

[Hugo_Intel]

Hello SC913

There should not be a need to uninstall and reinstall the app it should be updated from the Microsoft Store directly. If you only see the "open" option that should mean the latest version is installed, however, allow me to check why there is a difference between the version that we advise in our previous post and the one you have.

I will get back to you once I have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello SC913

Upon checking this issue with our team, please try the following:

• Uninstall the current version of Intel® Optane™ Memory and Storage Management
• Restart the system
• Doublecheck the software is completely uninstalled
• Reinstall the software from the Microsoft Store with the link we previously provided.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Alberto_R_Intel]

Hello SC913, I just wanted to check if you saw the steps suggested previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello SC913, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician