Fatal error during installation

sshinde · ‎02-12-2024

Hi,

I am experiencing an issue while uninstalling the Intel RST. I am trying to uninstall the old driver as it has high vulnerability and add a new driver. I tried to manually uninstall the Intel RST and it gives me the "Fatal Error During Installation". Find the logs below:

2024:02:09 10:31:03:222: No string map present
2024:02:09 10:31:03:263: Showing page: Welcome
2024:02:09 10:31:26:440: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully added.
2024:02:09 10:31:26:440: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully added.
2024:02:09 10:31:26:441: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully added.
2024:02:09 10:31:26:441: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully added.
2024:02:09 10:31:26:441: ATOM_INSTALLING_VERSION_WITH_HYBRID_RAID_SCC_SWITCH was successfully added.
2024:02:09 10:31:26:442: Setup thread started
2024:02:09 10:31:26:442: Removing from cache
2024:02:09 10:31:26:442: Uninstalling product code '{F1612379-83A3-4F18-8B9B-7AA4A393E106}'; Properties 'REBOOT=ReallySuppress IIF_CREATE_DESKTOP_ICON=0'
2024:02:09 10:31:26:443: Setting MSI log file to 'IntelRST_MSI.log'. Verbosity level is 4096
2024:02:09 10:31:26:445: Showing page: Progress
2024:02:09 10:31:32:840: Return code: 1603
2024:02:09 10:31:32:841: W Aborting uninstall
2024:02:09 10:31:32:842: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully deleted.
2024:02:09 10:31:32:842: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully deleted.
2024:02:09 10:31:32:843: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully deleted.
2024:02:09 10:31:32:843: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully deleted.
2024:02:09 10:31:32:844: ATOM_INSTALLING_VERSION_WITH_HYBRID_RAID_SCC_SWITCH was successfully deleted.
2024:02:09 10:31:32:845: Node is not valid. Failed to resolved error string from config file error: 1603
2024:02:09 10:31:32:845: propertyId: 8095, serror: Fatal error during installation.

Thank you.

Kiriakos-GR · ‎02-13-2024

Not enough delivered information, so and you to receive even user level assistance.

RST this is driver and software package for RAID Array support.

The chain of compatibility starts with: motherboard model and supported operating system.

Many kids try to install higher OS version of what their hardware supports, and there is not any answers for such adventures.

Proper driver uninstall .... From windows device manager Roll back at older windows driver stored at your system.

REBOOT.

Boot at safe mode and uninstall the RST software.

sshinde · ‎02-13-2024

Hi,

I am trying to uninstall this driver because this version has been detected to be vulnerable under CVE-2021-0104. I am not trying to uninstall a new driver, just uninstall an old one. I am still receiving that error.

Thanks.

Kiriakos-GR · ‎02-14-2024

This is news of the year 08/2021 ..

Back then the logged user = YOU , you could hack your own PC, by elevating privileges of other user accounts.

Undocumented Translation from Greece = a user without administrator account he could hack a windows workstation or a server, so to fiddle other users accounts.

So him to turn a regular account in to administrator account, and then him to gain full system control.

Microsoft the know suspect of poor software delivery, they are by law responsible to create security patches so to re-insure that Windows PC and or Windows Server connection and Microsoft applications RUNNING IN THEM they cannot be hacked from:

Local access = You

Remote access = Someone else

Home users never were at such risks.

They do not have or use Windows server environment.

In other words, you may use any driver that works best, by the obligation of you to always have a user password when you do log at your workstation.

JayB_Intel · ‎02-20-2024

Hi sshinde,

We would appreciate reporting your findings regarding Intel RST and the error you encountered to our dedicated Intel Product Security Incident Response Team so we can provide additional advise and recommendations to help resolve your concern.

Please refer to our article below for more information:

https://www.intel.com/content/www/us/en/support/articles/000056781/programs/intel-corporation.html

We will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jay B.