HDD (D:) Disappeared After Using Intel RST
While using intel rapid storage technology on acer swift 3 sf315-52g laptop and used the Intel RST because it seemed like it would free up space on my computer so I said "Ok." Today, when I started up my computer, my entire D: drive has gone "missing" - I think it was combined with my C: drive, and I cannot seem to access my personal files! Is there a way to undo this action or to separate the drives to what they used to be?? Thank you in advance for any .the intel rapid storage technology says its in recovery mode and can only be used in power saving mode.help me to revert back to older settings
Depends of what you did:
Case 1: Did you changed only SATA mode from AHCI to Intel RST premium with Optane mode in Bios settings?
Case 2: You did something else.
If your action is defined by Case 1, you may revert from RST mode to AHCI without losing boot, if you boot into Bios setting, before reverting to AHCI after changing Windows boot mode to SAFE.
Although I did this successfully on my computer, use this procedure on your own risk. Since you didn't backup your data, you may lose it.
If your action is defined by Case 2, you must describe in more details what you did?
The other solution and could be the safest, is to address your question to Acer support.
Did the fix proposed by LWAKSMAN work?
What is your opinion about LWAKSMAN's suggestion?
I have a restore point that I previously tried to use - unsuccessfully.
If I try the fix you proposed, can I also use the restore?
Is there something that I should do to protect the restore point from corruption before I attempt the fix.
For more details, see:
As a service to Intel customers, like me, who lost access to all of the data on their second (internal) hard drive, here is the official answer I received in an email from Intel's technical support:
An update was made to service request @@@@@@@ on May 7, 2019
Thank you for your response and the information provided,
Based on the system report, it seems that you have a recovery drive, in this case what you need to do is to start from the scratch following the instructions below:
1. Access to CTRL - I (To know how to access the CTRL-I you need to get in contact with the original equipment manufacturer of your system )
2. Reset disks to Non RAID
3. If unable to enter CTRL I
4. Check with OEM. Possible that this is included in Bios.
5. Access regular OS partition to set computer back to factory settings.
To know how to access the CTRL-I you need to get in contact with the original equipment manufacturer of your system.
We have updated the subject and/or description to remove any personal information and to make the issue/request more specific.
If you have any other question please do not hesitate in replying to this email.
Me again: WOW
Any comments or suggestions?