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Hi,
I'm having this error while trying to install Intel® Rapid Storage Technology, no idea what is the root cause and how to fix this. Please see the fragments of log files below:
IntelRST.log:
2019:06:06 20:51:05:518: Showing page: Progress
2019:06:06 20:51:05:519: Installing 'RST_x64.msi'
2019:06:06 20:51:05:520: Windows 10 or above detected
2019:06:06 20:51:05:521: Properties 'PRODUCTFOLDER="C:\Program Files\Intel\Intel(R) Rapid Storage Technology" REBOOT=ReallySuppress IIF_HASBATTERY=1 IIF_DRVFOLDER=C:\Users\Jacek\AppData\Local\Temp\IIFFC5D.tmp IIF_CREATE_DESKTOP_ICON=0 IIF_ISWIN10ORLATER=1 REINSTALLMODE=dmus ADDLOCAL=DriverFeature,ServiceFeature,UIFeature,TrayFeature'
2019:06:06 20:51:05:523: Setting MSI log file to 'IntelRST_MSI.log'. Verbosity level is 4096
2019:06:06 20:51:42:586: Return code: 1603
2019:06:06 20:51:42:586: W Aborting install
2019:06:06 20:51:42:587: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully deleted.
2019:06:06 20:51:42:587: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully deleted.
2019:06:06 20:51:42:588: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully deleted.
2019:06:06 20:51:42:588: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully deleted.
2019:06:06 20:51:42:589: Checking atom
2019:06:06 20:51:42:589: Node is not valid. Failed to resolved error string from config file error: 1603
2019:06:06 20:51:42:591: propertyId: 8095, serror: Critical error during installation.
errorCode: 1603
2019:06:06 20:51:42:591: Deleting tmp package folder: C:\Users\Aram\AppData\Local\Temp\IIFFE43.tmp
2019:06:06 20:51:42:594: Deleting tmp inf package folder: C:\Users\Aram\AppData\Local\Temp\IIFFC5D.tmp
2019:06:06 20:51:42:778: Showing page: Error
2019:06:06 20:51:48:056: Copied to clipboard: 'C:\Users\Aram\Intel\Logs'
2019:06:06 20:51:50:466: Copied to clipboard: 'C:\Users\Aram\Intel\Logs'
2019:06:06 20:51:50:716: Copied to clipboard: 'C:\Users\Aram\Intel\Logs'
-------------------------------------
IntelRST_MSI.log
MSI (s) (44:3C) [20:51:42:571]: Note: 1: 1714 2: Intel(R) Rapid Storage Technology 3: 1612
MSI (s) (44:3C) [20:51:42:571]: Note: 1: 2205 2: 3: Error
MSI (s) (44:3C) [20:51:42:571]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714
CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (44:3C) [20:51:42:571]: Note: 1: 2205 2: 3: Error
MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (44:3C) [20:51:42:572]: Product: Intel(R) Rapid Storage Technology -- Error 1714. The older version of Intel(R) Rapid Storage Technology cannot be removed. Contact your technical support group. System Error 1612.
MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2205 2: 3: Error
MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16
MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2205 2: 3: Error
MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21
Action ended 20:51:42: RemoveExistingProducts. Return value 3.
Action ended 20:51:42: INSTALL. Return value 3.
MSI (s) (44:3C) [20:51:42:573]: The Windows Installer installed the product. Product name: Intel (R) Rapid Storage Technology. Product version: 16.8.2.1002. Product language: 1033. Manufacturer: Intel Corporation. State of success or installation error: 1603.
MSI (s) (44:3C) [20:51:42:576]: Deferring clean up of packages/files, if any exist
MSI (s) (44:3C) [20:51:42:576]: MainEngineThread is returning 1603
MSI (s) (44:84) [20:51:42:576]: No System Restore sequence number for this installation.
--------------------
Any help would be appreciated. Thanks!
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Have you tried manually uninstalling RST and then installing the new version?
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Hello AKhak2,
Were you able to follow the recommendation provided?
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello AKhak2,
If you need further assistance, please let us know.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello AKhak2,
If you need further assistance, please contact us back.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi,
I am experiencing the similar issue while uninstalling the Intel RST. I tried to manually uninstall the Intel RST and it gives me the "Fatal Error During Installation". Find the logs below:
2024:02:09 10:31:03:222: No string map present
2024:02:09 10:31:03:263: Showing page: Welcome
2024:02:09 10:31:26:440: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully added.
2024:02:09 10:31:26:440: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully added.
2024:02:09 10:31:26:441: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully added.
2024:02:09 10:31:26:441: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully added.
2024:02:09 10:31:26:441: ATOM_INSTALLING_VERSION_WITH_HYBRID_RAID_SCC_SWITCH was successfully added.
2024:02:09 10:31:26:442: Setup thread started
2024:02:09 10:31:26:442: Removing from cache
2024:02:09 10:31:26:442: Uninstalling product code '{F1612379-83A3-4F18-8B9B-7AA4A393E106}'; Properties 'REBOOT=ReallySuppress IIF_CREATE_DESKTOP_ICON=0'
2024:02:09 10:31:26:443: Setting MSI log file to 'IntelRST_MSI.log'. Verbosity level is 4096
2024:02:09 10:31:26:445: Showing page: Progress
2024:02:09 10:31:32:840: Return code: 1603
2024:02:09 10:31:32:841: W Aborting uninstall
2024:02:09 10:31:32:842: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully deleted.
2024:02:09 10:31:32:842: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully deleted.
2024:02:09 10:31:32:843: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully deleted.
2024:02:09 10:31:32:843: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully deleted.
2024:02:09 10:31:32:844: ATOM_INSTALLING_VERSION_WITH_HYBRID_RAID_SCC_SWITCH was successfully deleted.
2024:02:09 10:31:32:845: Node is not valid. Failed to resolved error string from config file error: 1603
2024:02:09 10:31:32:845: propertyId: 8095, serror: Fatal error during installation.
Thank you.

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