Installation error 1603

AKhak2 · ‎06-07-2019

Hi,

I'm having this error while trying to install Intel® Rapid Storage Technology, no idea what is the root cause and how to fix this. Please see the fragments of log files below:

IntelRST.log:

2019:06:06 20:51:05:518: Showing page: Progress

2019:06:06 20:51:05:519: Installing 'RST_x64.msi'

2019:06:06 20:51:05:520: Windows 10 or above detected

2019:06:06 20:51:05:521: Properties 'PRODUCTFOLDER="C:\Program Files\Intel\Intel(R) Rapid Storage Technology" REBOOT=ReallySuppress IIF_HASBATTERY=1 IIF_DRVFOLDER=C:\Users\Jacek\AppData\Local\Temp\IIFFC5D.tmp IIF_CREATE_DESKTOP_ICON=0 IIF_ISWIN10ORLATER=1 REINSTALLMODE=dmus ADDLOCAL=DriverFeature,ServiceFeature,UIFeature,TrayFeature'

2019:06:06 20:51:05:523: Setting MSI log file to 'IntelRST_MSI.log'. Verbosity level is 4096

2019:06:06 20:51:42:586: Return code: 1603

2019:06:06 20:51:42:586: W Aborting install

2019:06:06 20:51:42:587: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully deleted.

2019:06:06 20:51:42:587: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully deleted.

2019:06:06 20:51:42:588: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully deleted.

2019:06:06 20:51:42:588: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully deleted.

2019:06:06 20:51:42:589: Checking atom

2019:06:06 20:51:42:589: Node is not valid. Failed to resolved error string from config file error: 1603

2019:06:06 20:51:42:591: propertyId: 8095, serror: Critical error during installation.

errorCode: 1603

2019:06:06 20:51:42:591: Deleting tmp package folder: C:\Users\Aram\AppData\Local\Temp\IIFFE43.tmp

2019:06:06 20:51:42:594: Deleting tmp inf package folder: C:\Users\Aram\AppData\Local\Temp\IIFFC5D.tmp

2019:06:06 20:51:42:778: Showing page: Error

2019:06:06 20:51:48:056: Copied to clipboard: 'C:\Users\Aram\Intel\Logs'

2019:06:06 20:51:50:466: Copied to clipboard: 'C:\Users\Aram\Intel\Logs'

2019:06:06 20:51:50:716: Copied to clipboard: 'C:\Users\Aram\Intel\Logs'

-------------------------------------

IntelRST_MSI.log

MSI (s) (44:3C) [20:51:42:571]: Note: 1: 1714 2: Intel(R) Rapid Storage Technology 3: 1612

MSI (s) (44:3C) [20:51:42:571]: Note: 1: 2205 2: 3: Error

MSI (s) (44:3C) [20:51:42:571]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714

CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (44:3C) [20:51:42:571]: Note: 1: 2205 2: 3: Error

MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (44:3C) [20:51:42:572]: Product: Intel(R) Rapid Storage Technology -- Error 1714. The older version of Intel(R) Rapid Storage Technology cannot be removed. Contact your technical support group. System Error 1612.

MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2205 2: 3: Error

MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16

MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2205 2: 3: Error

MSI (s) (44:3C) [20:51:42:572]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21

Action ended 20:51:42: RemoveExistingProducts. Return value 3.

Action ended 20:51:42: INSTALL. Return value 3.

MSI (s) (44:3C) [20:51:42:573]: The Windows Installer installed the product. Product name: Intel (R) Rapid Storage Technology. Product version: 16.8.2.1002. Product language: 1033. Manufacturer: Intel Corporation. State of success or installation error: 1603.

MSI (s) (44:3C) [20:51:42:576]: Deferring clean up of packages/files, if any exist

MSI (s) (44:3C) [20:51:42:576]: MainEngineThread is returning 1603

MSI (s) (44:84) [20:51:42:576]: No System Restore sequence number for this installation.

--------------------

Any help would be appreciated. Thanks!

n_scott_pearson · ‎06-08-2019

Have you tried manually uninstalling RST and then installing the new version?

Wanner_G_Intel · ‎06-10-2019

Hello AKhak2,

Were you able to follow the recommendation provided?

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel · ‎06-13-2019

Hello AKhak2,

If you need further assistance, please let us know.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel · ‎06-18-2019

Hello AKhak2,

If you need further assistance, please contact us back.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

sshinde · ‎02-09-2024

Hi,

I am experiencing the similar issue while uninstalling the Intel RST. I tried to manually uninstall the Intel RST and it gives me the "Fatal Error During Installation". Find the logs below:

2024:02:09 10:31:03:222: No string map present
2024:02:09 10:31:03:263: Showing page: Welcome
2024:02:09 10:31:26:440: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully added.
2024:02:09 10:31:26:440: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully added.
2024:02:09 10:31:26:441: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully added.
2024:02:09 10:31:26:441: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully added.
2024:02:09 10:31:26:441: ATOM_INSTALLING_VERSION_WITH_HYBRID_RAID_SCC_SWITCH was successfully added.
2024:02:09 10:31:26:442: Setup thread started
2024:02:09 10:31:26:442: Removing from cache
2024:02:09 10:31:26:442: Uninstalling product code '{F1612379-83A3-4F18-8B9B-7AA4A393E106}'; Properties 'REBOOT=ReallySuppress IIF_CREATE_DESKTOP_ICON=0'
2024:02:09 10:31:26:443: Setting MSI log file to 'IntelRST_MSI.log'. Verbosity level is 4096
2024:02:09 10:31:26:445: Showing page: Progress
2024:02:09 10:31:32:840: Return code: 1603
2024:02:09 10:31:32:841: W Aborting uninstall
2024:02:09 10:31:32:842: ATOM_INSTALLING_VERSION_WITH_OPTANE was successfully deleted.
2024:02:09 10:31:32:842: ATOM_INSTALLING_VERSION_WITH_CPU_ATTACHED_STORAGE was successfully deleted.
2024:02:09 10:31:32:843: ATOM_INSTALLING_VERSION_WITH_SATA_PORT_6_OR_7_IN_USE was successfully deleted.
2024:02:09 10:31:32:843: {14AAB56D-920D-4524-8381-65A9590B26F2} was successfully deleted.
2024:02:09 10:31:32:844: ATOM_INSTALLING_VERSION_WITH_HYBRID_RAID_SCC_SWITCH was successfully deleted.
2024:02:09 10:31:32:845: Node is not valid. Failed to resolved error string from config file error: 1603
2024:02:09 10:31:32:845: propertyId: 8095, serror: Fatal error during installation.

Thank you.