Rapid Storage Technology
Intel® RST, RAID
1788 Discussions

Intel Rapid Storage Technology IAStorUI.exe

ber999
New Contributor I
1,941 Views

Good morning,

who please can explain what does the term "Interner freier Anschluss 4" (internal free port 4)  on the figure attached to this message mean?

And, on which tab depicted by RWEverything can I find the corresponding information to this port 4? 

I want to find out why NVMe SSD's in the internal SSD slot is no longer recognized by the Bios.

 

Thank you very much.  

0 Kudos
10 Replies
David_G_Intel
Moderator
1,919 Views

Hello ber999

  

Thank you for posting on the Intel️® communities. 

 

Please share with us the results of the Provide the Intel® System Support Utility (Intel® SSU)  

  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save". 


Regards, 

David G 

Intel Customer Support Technician


David_G_Intel
Moderator
1,902 Views

Hello ber999


Were you able to check the previous post? 

Let us know if you still need assistance.  


Best regards, 

David G.  

Intel Customer Support Technician


ber999
New Contributor I
1,896 Views

Good morning,

thank you very much. Result file is attached.

 

 

David_G_Intel
Moderator
1,876 Views

Hello ber999

  

We are working on this request, updates will be posted on this thread.


Regards, 

David G 

Intel Customer Support Technician


ber999
New Contributor I
1,861 Views

Good afternoon,

thank you very much.

 

Hardinfo running on Ubuntu brought the following results:

 

PCI Devices

Host bridge

Intel Corporation 8th Gen Core Processor Host Bridge/DRAM Registers (rev 07)

PCI bridge

Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) (rev 07) (prog-if 00 [Normal decode])

VGA compatible controller

Intel Corporation UHD Graphics 630 (Mobile) (prog-if 00 [VGA controller])

Signal processing controller

Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 07)

Signal processing controller

Intel Corporation Cannon Lake PCH Thermal Controller (rev 10)

USB controller

Intel Corporation Cannon Lake PCH USB 3.1 xHCI Host Controller (rev 10) (prog-if 30 [XHCI])

RAM memory

Intel Corporation Cannon Lake PCH Shared SRAM (rev 10)

Network controller

Intel Corporation Wireless-AC 9560 [Jefferson Peak] (rev 10)

Communication controller

Intel Corporation Cannon Lake PCH HECI Controller (rev 10)

RAID bus controller

Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 10)

PCI bridge

Intel Corporation Cannon Lake PCH PCI Express Root Port #14 (rev f0) (prog-if 00 [Normal decode])

PCI bridge

Intel Corporation Cannon Lake PCH PCI Express Root Port #16 (rev f0) (prog-if 00 [Normal decode])

ISA bridge

Intel Corporation HM470 Chipset LPC/eSPI Controller (rev 10)

Audio device

Intel Corporation Cannon Lake PCH cAVS (rev 10)

SMBus

Intel Corporation Cannon Lake PCH SMBus Controller (rev 10)

 

 

Best regards

David_G_Intel
Moderator
1,799 Views

Hello ber999


Thank you for your patience. After checking the information provided, we noticed there are four partitions on your drive. To explain this internal port 4, this is because the RST detects the partitions. There is nothing wrong with the unit.

Additionally, the RST detects the amount of free SATA ports available but unfortunately, the OEM does not provide enough information to give more information about the computer specs.

For the other issue (SSD no longer recognized), that you will have to check with the OEM since this is BIOS related.


Regards, 

David G 

Intel Customer Support Technician


ber999
New Contributor I
1,617 Views

Good afternoon,

I have two motherboards

 

[Motherboard]

 

Motherboard Model:

GIGABYTE AERO 15WV8

 

Motherboard Chipset:

Intel HM370 (Cannon Lake-H)

 

Motherboard Slots:

4xPCI Express x1, 2xPCI Express x4, 1xPCI Express x16

 

PCI Express Version Supported:

v3.0

 

USB Version Supported:

v3.1

[BIOS]

 

BIOS Manufacturer:

American Megatrends Inc.

 

BIOS Date:

09/14/2018

 

BIOS Version:

FB08

 

UEFI BIOS:

Capable

 

Super-IO/LPC Chip:

ITE IT8587E

And

Motherboard Model:

HP 84ED

Motherboard Chipset:

Intel HM370 (Cannon Lake-H)

Motherboard Slots:

2xPCI Express x1, 1xPCI Express x8, 1xPCI Express x16

PCI Express Version Supported:

v3.0

USB Version Supported:

v3.1

[BIOS]

 

BIOS Manufacturer:

AMI

BIOS Date:

12/10/2020

BIOS Version:

F.30

UEFI BIOS:

Capable

Super-IO/LPC Chip:

ITE IT8987

.

In the treatise „Intel Optane Limited to Kaby Lake 7th Gen Intel Core Processors” Intel Optane Limited to Kaby Lake 7th Gen Intel Core Processors - Custom PC Review, I found a limitation as follows:

Begin citation ----------------

Pulled directly from the Optane mini-site, here’s the breakdown of what you need:

  1. 7th Generation Intel Core Processor (Kaby Lake)
  2. Intel 200 Series Chipset
  3. M.2 2280-S1-B-M or M.2 2242-S1-B-M on a PCH Remapped PCIe Controller in a x2 or x4 configuration with B-M keys that meet NVMe Spec 1.1
  4. System that supports Intel RST 15.5

End citation ------------------

The HP 84ED motherboard has a 1xPCI Express x8 slot, however neither x2 nor x4 configuration as stated in the requirements of the treatise (see above).

As a consequence, should be the HP 84ED board suitable for the Optane technology or not?

Thank you very much.

n_scott_pearson
Super User Retired Employee
1,603 Views

There is nothing in the data, assertions or (IMHO, silly) citation that you have included that would allow us to determine whether or not this board supports the use of an Optane module. What you need to do is go into BIOS Setup and check whether the SATA Mode parameter supports an Optane setting. If it only supports AHCI and RAID, then you know that it doesn't support the use of an Optane module.

…S

ber999
New Contributor I
1,369 Views

Thank you very much. I agree with you. The problem is not Optane related. Coud you please move this thread to the appropriate group of processor related issues?

I have investigated the issue further and finally found out that the UEFI Firmware is preventing not only the use of other than HP distributed NVMe SSDs but every NVMe SSD in the slot affected.

The initiating incident was that had replaced the original SSD in the slot by a cloned SSD with larger capacity on which unfortunately the Efi partition was missing and then tried to boot the notebook and got an error message due to the situation.

After that, every attempt to boot the notebook from a SSD in the slot in question failed with the same error message.

 

Consequently, I have installed the Windows 10 system on the existing HDD in the SATA port, which brought serious performances losses.

 

Nevertheless, the investigation of the machine revealed that the Uefi hardware initialization which runs at the beginning of the boot process does not assign the NVMe SSD to the correct bus position PCI Express x8 Bus #1 [J6B2], because the Graphics card NVIDIA GeForce GTX 1050 Ti [HP] is assigned th this bus position now (see below).

For the Graphics card NVIDIA GeForce GTX 1050 Ti [HP] is the PCI Express x16 slot appropriate because of is matching width (x16 and not x8).

As the Uefi hardware-initialization-procedure does not assign the NVMe SSD now, the NVMe SSD hardware cannot be found by any operating system.

 

The Hwinfo64 report delivers the following results for my HP Pavilion:

 

  1. in the motherboard section

 

Motherboard Slots:

2xPCI Express x1, 1xPCI Express x8, 1xPCI Express x16

 

  1. in the bus section

 

PCI Express x8 Bus #1 [J6B2]

 

NVIDIA GeForce GTX 1050 Ti [HP]

 

[General Information]

 

Device Name:

NVIDIA GeForce GTX 1050 Ti [HP]

Original Device Name:

NVIDIA GeForce GTX 1050 Ti (GP107M)

Device Class:

VGA Compatible Adapter

Revision ID:

A1

PCI Address (Bus: Device:

Function) Number:

1:0:0

PCI Latency Timer:

0

Hardware ID:

PCI\VEN_10DE&DEV_1C8C&SUBSYS_84ED103C&REV_A1

[PCI Express]

 

Version:

3.0

Maximum Link Width:

16x

Current Link Width:

8x

Maximum Link Speed:

8.0 GT/s

Current Link Speed:

2.5 GT/s

Device/Port Type:

PCI Express Endpoint

Slot Implemented:

No

Emergency Power Reduction:

Not Supported

Active State Power Management (ASPM) Support:

L0s and L1

Active State Power Management (ASPM) Status:

L0s and L1 Entry

L0s Exit Latency:

256 - 512 ns

L1 Exit Latency:

2 - 4 us

Maximum Payload Size Supported:

256 bytes

Maximum Payload Size:

256 bytes

Resizable BAR Support:

Not Supported

[System Resources]

 

Interrupt Line:

N/A

Interrupt Pin:

INTA#

Memory Base Address 0

63000000

Memory Base Address 1

50000000

Memory Base Address 3

60000000

I/O Base Address 5

0

[Features]

 

Bus Mastering:

Enabled

Running At 66 MHz:

Not Capable

Fast Back-to-Back Transactions:

Not Capable

[Driver Information]

 

Driver Manufacturer:

NVIDIA

Driver Description:

NVIDIA GeForce GTX 1050 Ti

Driver Provider:

NVIDIA

Driver Version:

27.21.14.6627 (GeForce 466.27)

Driver Date:

23-Apr-2021

DCH/UWD Driver:

Capable

DeviceInstanceId

PCI\VEN_10DE&DEV_1C8C&SUBSYS_84ED103C&REV_A1\4&33ECA368&0&0008

Location Paths

PCIROOT(0)#PCI(0100)#PCI(0000)

 

The PCI Express bus enumeration ends with #3 and the NVMe PCIe SSD controller is not listed.

 

However, a Hwinfo64 report of a comparable board can be found on the Internet.

 

There, an NVMe PCIe SSD controller is listed in the Bus section (see below) under PCI Express x4.

 

PCI Express x4 Bus #4

Samsung NVMe PCIe SSD Controller

 

[General Information]

 

Device Name:

Samsung NVMe PCIe SSD Controller

Original Device Name:

Samsung Electronics NVMe PCIe SSD Controller

Device Class:

NVMe Controller

Revision ID:

0

PCI Address (Bus: Device: Function) Number:

4:0:0

PCI Latency Timer:

0

Hardware ID:

PCI\VEN_144D&DEV_A808&SUBSYS_A801144D&REV_00

[PCI Express]

 

Version:

3.0

Maximum Link Width:

4x

Current Link Width:

4x

Maximum Link Speed:

8.0 GT/s

Current Link Speed:

8.0 GT/s

Device/Port Type:

PCI Express Endpoint

Slot Implemented:

No

Emergency Power Reduction:

Not Supported

Active State Power Management (ASPM) Support:

L1

Active State Power Management (ASPM) Status:

L1 Entry

L0s Exit Latency:

>4 us

L1 Exit Latency:

32 - 64 us

Maximum Payload Size Supported:

256 bytes

Maximum Payload Size:

256 bytes

[System Resources]

 

Interrupt Line:

N/A

Interrupt Pin:

INTA#

Memory Base Address 0

AD200000

[Features]

 

Bus Mastering:

Enabled

Running At 66 MHz:

Not Capable

Fast Back-to-Back Transactions:

Not Capable

[Driver Information]

 

Driver Manufacturer:

Standard NVM Express Controller

Driver Description:

Standard NVM Express Controller

Driver Provider:

Microsoft

Driver Version:

10.0.19041.488

Driver Date:

21-Jun-2006

DeviceInstanceId

PCI\VEN_144D&DEV_A808&SUBSYS_A801144D&REV_00\4&CDF9F35&0&00DC

Location Paths

PCIROOT(0)#PCI(1B04)#PCI(0000)

 

My HP Pavilion, on the other hand, does not have a PCI Express x4 slot, but it does have a PCI Express x8 slot. According to the Hwinfo64 report of my HP Pavilion notebook, the graphics card NVIDIA GeForce GTX 1050 Ti (GP107M) sits in the PCI Express x8 slot. Specified for this graphics card is x4.

 

Maximum Link Width:

16x

 

In the Hwinfo64 report of the board used for comparison, the graphics card is attached to the PCI Express x16 bus #1 (see below) as listed in the Bus section, i.e. in the correct place (16 lanes).

 

PCI Express x16 Bus #1

NVIDIA GeForce GTX 1060 [GIGABYTE]

 

[General Information]

 

Device Name:

NVIDIA GeForce GTX 1060 [GIGABYTE]

Original Device Name:

NVIDIA GeForce GTX 1060 (GP106M/N17P-G1)

Device Class:

VGA Compatible Adapter

Revision ID:

A1

PCI Address (Bus:Device:Function) Number:

1:0:0

PCI Latency Timer:

0

Hardware ID:

PCI\VEN_10DE&DEV_1C20&SUBSYS_16521458&REV_A1

 

 

 

 

Version:

3.0

Maximum Link Width:

16x

Current Link Width:

16x

Maximum Link Speed:

8.0 GT/s

Current Link Speed:

2.5 GT/s

Device/Port Type:

PCI Express Endpoint

Slot Implemented:

No

Emergency Power Reduction:

Not Supported

Active State Power Management (ASPM) Support:

L0s and L1

Active State Power Management (ASPM) Status:

L0s and L1 Entry

L0s Exit Latency:

256 - 512 ns

L1 Exit Latency:

8 - 16 us

Maximum Payload Size Supported:

256 bytes

Maximum Payload Size:

256 bytes

 

 

[System Resources]

 

Interrupt Line:

N/A

Interrupt Pin:

INTA#

Memory Base Address 0

AC000000

Memory Base Address 1

80000000

Memory Base Address 3

90000000

I/O Base Address 5

0

 

 

[Features]

 

Bus Mastering:

Enabled

Running At 66 MHz:

Not Capable

Fast Back-to-Back Transactions:

Not Capable

 

 

[Driver Information]

 

Driver Manufacturer:

NVIDIA

Driver Description:

NVIDIA GeForce GTX 1060

Driver Provider:

NVIDIA

Driver Version:

27.21.14.5167 (GeForce 451.67)

Driver Date:

05-Jul-2020

DCH/UWD Driver:

Capable

DeviceInstanceId

PCI\VEN_10DE&DEV_1C20&SUBSYS_16521458&REV_A1\4&DAED9F9&0&0008

Location Paths

PCIROOT(0)#PCI(0100)#PCI(0000)

 

In the System Buses section of the SiSoft Sandra report of my Pavilion notebook (see below), there is a warning 1204 at the end. Possibly, the reference there to the higher maximum supported speed is due to the lower number of lanes (8 in the bus instead of 16).

 

SiSoftware Sandra Systembusse

Systembusse

Schnittstellenversion: 2.30

PCI Busse: 4

PCIe Busse: 3

Systembus

Typ: PCI

Gerätenummer: 0

Multiplikator: 1x

Systembus

Typ: PCIe 3.0 x8 2.5Gbps

Gerätenummer: 1

Multiplikator: 3x

Bridge: Intel Core6 (Skylake) PCIe Controller (x16)

Systembus

Typ: PCIe 3.0 x1 2.5Gbps

Gerätenummer: 2

Multiplikator: 3x

Bridge: Intel ICH300 (Cannon Point) PCI Express Root Port #14

Gerät mit Anschluss verbunden: HP RTL8168/8111 PCI-E Gigabit Ethernet NIC

Systembus

Typ: PCIe 3.0 x1 2.5Gbps

Gerätenummer: 3

Multiplikator: 3x

Bridge: Intel ICH300 (Cannon Point) PCI Express Root Port #16

Gerät mit Anschluss verbunden: HP RTS522A PCI Express Card Reader

Leistungstipps

Warning 1204: Speed is below the maximum supported speed. The device may be in power-saving mode.

Tip 3: Press Enter or double-click on a tip to find out more information.

 

As the NVIDIA graphics card is soldered directly on the motherboard, there is, for test purposes, no possibility to disconnect the NVIDIA graphics card electrically.

n_scott_pearson
Super User Retired Employee
1,353 Views

So what are you asking us to answer? It sounds like this HP system's BIOS is horribly, horribly screwed up and you need to be talking to them. No surprise; I consider both HP and Dell to be run by total slimebuckets and they doing nothing but rob their customers blind - including making them pay for support and the fixing of the bugs their BIOS (etc.) should have never had. 

There I go preaching again. Off my soapbox now (and again)...

...S

Reply