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idata
Community Manager
11,988 Views

Intel Rapid Storage Technology

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I have a home-built system running the DH77EB board, Ivy Bridge i7, 8GB RAM, WIndows 8 Release Preview, Radeon HD7870 and a Samsung 830SSD.

I saw that the most recent 11.6 version of the Intel Rapid Storage Technology driver now lists Windows 8 compatibility, the prior 11.4 version worked on Windows 8 but did not list Windows 8 compatibility. I went ahead and installed 11.6, but it does not appear to start - the icon in the system tray says Intel RST service is not running, and when I click on it to launch the app, nothing happens. I checked the error log and this is what I see:

Log Name: Application

Source: Application Error

Date: 9/23/2012 3:11:55 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: XYZ

Description:

Faulting application name: IAStorUI.exe, version: 11.6.0.1030, time stamp: 0x5042b0f9

Faulting module name: ISDI2.dll, version: 11.6.0.1030, time stamp: 0x5042b0b6

Exception code: 0xc0000417

Fault offset: 0x0004d11f

Faulting process id: 0x1ad0

Faulting application start time: 0x01cd995ab619ce9a

Faulting application path: C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\ISDI2.dll

Report Id: f412be45-054d-11e2-9b7d-000272da1ace

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

Next, I try to manually start the service using the Task manager, but the service starts for only a millisecond before stopping again. Checking the Event Log, and I just see simply "The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 2 time(s)."

Has anyone else had this issue with 11.6?

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idata
Community Manager
2,456 Views

Intel Rapid Storage Technology 12.0.0.1083 at station drivers does seem to fix the problem, at least for me it seems to be working...

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51 Replies
idata
Community Manager
1,960 Views

Having the exact same issues on a DQ67EP.

Was having random issues, so upgraded the driver. Now getting the same error as above.

idata
Community Manager
1,960 Views

Same problem. I am running Windows 7 x64 on an Asus P8P67M-Pro motherboard.

Everything is latest, bios, and all -- saw an updated RST driver and figured I would try it.

Now every time I try to upen the GUI it crashes, "IASTORUI Has stopped working"

I will re-install and see if that works -- if not I'll post log.

Reinstall did not work!

Intel this is an URGENT issue!

HELP PLEASE!!!!!!!!!!

Problem signature:

Problem Event Name: BEX

Application Name: IAStorUI.exe

Application Version: 11.6.0.1030

Application Timestamp: 5042b0f9

Fault Module Name: ISDI2.dll

Fault Module Version: 11.6.0.1030

Fault Module Timestamp: 5042b0b6

Exception Offset: 0004d11f

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 198f

Additional Information 2: 198f8cdf470775062dcf2685191eda80

Additional Information 3: c53d

Additional Information 4: c53dd64151ce5d250f3f2f6f9f07a07c

idata
Community Manager
1,960 Views

We are not alone - does Intel have moderators looking at these forums to troubleshoot? From what I gather, RST 11.5 was so buggy they pulled it, and now it looks like 11.6 has similar issues.

/thread/31822 http://communities.intel.com/thread/31822

/message/167640# 167640 http://communities.intel.com/message/167640# 167640

Perhaps is RST issue with SSDs?

idata
Community Manager
1,960 Views

This totally SUCKS; how the F can they release this stuff without testing it?

Now I gotta figure out which version I was running before and downgrade.

UGH!

I don't think it matters what devices we're using and what setups we have, etc -- as we all seem to have different motherboards and devices (obviously) and our error codes are all the same. Conclusion? SLOPPY CODING!

The latest ASUS released and supported version is "Version 10.5.0.1026" but they call it "2011.06.01 update"

Downgrade was successful...went back to:

11.2.0.1006 (not ASUS version, the Intel one on their website, one less version basically).

I have RAID OROM Version:

10.5.0.1034

I tried upgrading again to 11.6.0.1030 and it still does not work.

IAStorUI won't start and the service is not running.

Total fail intel, total fail.

idata
Community Manager
1,960 Views

Wow, so I just did a verify (to be safe) and it found 43 verification errors.

I run weekly verifies and it has never found more than 3 errors in the past.

Obviously the errors were caused by upgrading to 11.6.0.1030.

This is just insane..people's data is at risk here and they just release this stuff to the public...wow...I am just at a loss for words right now...

Might as well list my devices -- I have an ATAPI BluRay burner (LG) on one port, and I have four Kingston SSDs (SNV425S2128GB) in RAID10 as my Windows 7 x64 boot volume.

Thankfully I just ran verify again and now it's got 0 errors...phew!

idata
Community Manager
1,960 Views

The problem is not universal...I just installed 11.6 on a DZ77GA-70K running Windows 8 (RTM from Technet) and it's working without problem.

Some data points that might help narrow down possibilities: I have one Intel series 320 SSD and two 1TB Western Digital Caviar (Black) drives, all attached to the ICH controller. Controller set to run AHCI mode. I do not have any RAID arrays configured or active. I have an optical drive, but it is connected to the Marvell controller.

idata
Community Manager
1,960 Views

I understand that -- I realize I sound erratic but this is my boot drive...yes I have a backup but still...we are all getting the same app crashing error code and it's in the same DLL, so we're all clearly having the same issue regardless of what chipset, mobo, or drives we're using....bottom line, it's a mess and I shouldn't have updated to begin with. Slow and sometimes flaky is a lot better than not even being able to load the service, app, and having all of my data corrupted -- I learned my lesson O_O

idata
Community Manager
1,960 Views

Here is my build:

- Intel DH77EB motherboard

- Intel i7 3770S Ivy Bridge CPU

- Asus Radeon 7870 GHz edition video

- 8GB Crucial RAM 1600MHz

- LG Blu Ray burner in an SATA 3GB/s slot

- Samsung 830 128GB SSD in an SATA 6GB/s slot

- Windows 8 Release Preview

- All HDD is set to AHCI mode, but none are set to hot swappable in the BIOS

Interestingly enough, I have an external Sans Digital TS4CT RAID enclosure (HW RAID controller in the enclosure) connected via eSATA which is no longer being recognized.

idata
Community Manager
1,960 Views

Nor sure if it makes a difference, but I also have a shared folder on a NAS on my network mapped to a drive letter. I also used the built in iSCSI initiator tool to connect to an iSCSI drive set up on that same NAS.

NAS is a Synology DS213.

So, it looks like all of us have SSDs. Maybe it's related to that, I know TRIM of SSD RAIDs is functionality that RST 11.5 was supposedly adding, but then that release was pulled due to bugs. I believe TRIM for AHCI mode SSD is OK in older versions of RST.

idata
Community Manager
1,960 Views

Im using standard 2.5" 7200 RPM drives.

idata
Community Manager
1,960 Views

I alsoAlso also notice that the Intel Control Center (option that can be selected and installed during RST install, supposedly provides a portal to the various Intel apps on your computer) does not recognize RST 11.6, but will pick up RST 11.2.

idata
Community Manager
1,960 Views

I can confirm the whole mess with the latest RST Driver on DZ68DB + Windows 7x64.

idata
Community Manager
1,960 Views

I can also confirm that with 11.6 the "Intel Control Center" application does NOT even recognize that iRST is installed.

Going back to 11.2 also fixes this problem as well.

idata
Community Manager
1,960 Views

I can confirm the same issue...

Intel P8Z77-V Pro

Intel i7-3770K

M4-CT128M4SSD2 SSD

Windows 8 Pro 64 bit

All HDD are set to AHCI

Downgrading to 11.2 did not work for me

*if I go into services an change

automatic(delayed start) to automatic it tends to work (ver. 11.6)

idata
Community Manager
1,960 Views

Thanks Sam -- that's a good post.

Intel -- anyone from your software team care to weigh in here?

Pardon my ignorance, I'm not sure if they have people that actively monitor these forums like product managers or social media team members...

idata
Community Manager
1,960 Views

This thread has proved to me that there is indeed something wrong with the latest Intel RST as far as perhaps software/hardware compatibility with other drives on the Intel SATA ports. Hopefully a software engineer at Intel will read these threads and come up with a solution!

Like the rest of you I jumped on the latest RST and found that it was not starting and in fact would never run. So I rolled back (overinstalled) to the previous RST and was back in business. I later decided to do a secure erase on my SSD (where Win7 x64 is installed) and do a fresh install along with installing-from the gitgo - the latest Intel chipset driver, Intel Mgmt Engine and the "new" Intel RST and all went well (everything was working) as I was re-installing all my software and configuring...UNTIL...

...I added the 1rst of my 3 storage drives ( 1 SATA-3 on Intel SATA-3 port, 1 SATA-2 on Intel SATA-2 port and 1 SATA-3 on 3rd Party ASMedia SATA-3 port). The Intel RST failed to starts looking back thru event logs started as soon as I added my 1rst storage drive ( from a cold shutdown) which is a 2TB SATA-3 connected to the Intel SATA-3 ports same as my SSD which is also a SATA-3. However I did not notice any issues right away because after the storage drive was visible in windows I shutdown then repeated the process by adding the 2nd storage drive then the 3rd. Then later I looked and saw that the systray icon for the Intel RST had not started and then investigated my logs to deduce the timeframe on when and what possible software/hardware could be a suspect!

Based on my analysis the conflict with the latest Intel RST began as I added my storage drives 1 by 1 to the native Intel SATA ports(no evidence that the 3rd drive on the 3rd party ASMedia SATA-3 port is at issue here.

I have rolled back to the 11.2.0.1006 and it works just fine...So whatever .dll changes were made in the new Intel RST versus at least the 11.2.0.1006 version seems to be the root source of the conflict here!

Faulting application name: IAStorDataMgrSvc.exe, version: 11.6.0.1030, time stamp: 0x5042b0f0

Faulting module name: ISDI2.dll, version: 11.6.0.1030, time stamp: 0x5042b0b6

Exception code: 0xc0000417

Fault offset: 0x0004d11f

Faulting process id: 0x17e4

--------

Faulting application name: IAStorUI.exe, version: 11.6.0.1030, time stamp: 0x5042b0f9

Faulting module name: ISDI2.dll, version: 11.6.0.1030, time stamp: 0x5042b0b6

Exception code: 0xc0000417

Fault offset: 0x0004d11f

Faulting process id: 0x1628

---------------

MY RIG:

ASRock™ Z68 Extreme7 Gen3 LGA 1155 Intel Z68 Intel™ Core i7-2600K LGA1155

Corsair™ Hydro Series H100 Extreme Performance Liquid CPU Cooler (CWCH100)

G.SKILL™ Ripjaws X Series 16GB DDR3 2133 Model F3-17000CL11Q-16GBXL

(2) ASUS™ ENGTX560 TI DCII TOP/2DI/1GD5 GeForce GTX 560 Ti in SLi

OS Drive: Mushkin™ Chronos Deluxe 120 GB SATA 6.0 Gb/s SSD(MKNSSDCR120GB-DX)

Storage: 2-Western Digital™ WD2002FAEX 2TB SATA III 7200 RPM 64 MB Cache Hard Drives(one on Intel SATA-3 port the other on ASMedia SATA-3 port) 1-Seagate 750GB SATA-2 7200rpm 64 MB cache(on Intel SATA-2 port)

Optical: HP™ Multiformat DVD Writer SATA Model 1260i (on Intel SATA-2 port)

Plextor™ Blu-ray writer PX-LB950SA Viewsonic™ V3D245 3D LED display @120hz(on Intel SATA-2 port)

PC Power and Cooling™ Silencer Mk II 950W Inwin™ DRAGON RIDER case APC™ BR1500LCD UPS 1500VA w/AVR Win7™ Ultimate 64

 

idata
Community Manager
1,960 Views

Hi!

 

 

The reason for stopping the service IRST 11.6.0.1030 in my case has been HDD, connected to an additional controller Marvell SATA 6G 91xx (MB GA-Z77X-D3H, 2 gray ports), operating in the AHCI mode. When disconnecting the HDD or change the Marvell controller mode to RAID IRST service works! This is an obvious bug IRST, hopefully Intel will fix it in the next version.
idata
Community Manager
1,960 Views

YES!! I have a Marvell SATA controller on my motherboard as well, but I never have any devices connected to it,

When I disable the 6G Marvell SATA controller in the BIOS the service starts up fine.

This is causing the bug. Intel, F YOU!

idata
Community Manager
1,960 Views

I just installed the final, released version of windows 8. This issue with RST still exists. It did work for a second immediately after install, but has not since.