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EEric7
Beginner
1,310 Views

Intel rapid storage driver - "platform is not supported"

I get the following error message no matter what version of RST I tried to install.

I'm using windows 10 x64 home on an asus ux501jw laptop.

Any help to resolve this issue would be greatly appreciated.

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3 Replies
Allan_J_Intel1
Employee
110 Views

You need to first check the computer BIOS program and see if the drive is set as AHCI or RAID mode. If you find any other SATA mode you will need to swap it and then reinstall the operating system. This is required because the operating system will require different drivers from scratch.

Allan.

EEric7
Beginner
110 Views

My bios setting is set to ahci and there's no option for raid (only IDE). Since its a hm87 chipset I thought it would still be possible to install the RST drivers.

idata
Community Manager
110 Views

Please test downloading the Intel® Rapid Storage 14.5 off your computer manufacturer's website

 

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/IRST/IRST_Intel_Skylake_Win10_64_VER14501081.zip... Intel Rapid Storage Technology driver

 

If the problem remains, I recommend checking this issue at this https://vip.asus.com/forum/ community area

 

 

Allan.
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