No Optane, but IAStorDataMgrSvc takes up 1.5 GB of RAM

[MMose7]

As far as I can tell, I do not have Optane as Device Manager only shows ST31000524AS for HDD but IAStorDataMgrSvc is running and seems to grows to 1.5 GB of RAM over a couple of days and continues to grow until "Your Computer Encountered a Problem" crash to teal notification screen. suggestions? Thanks!

[Alberto_R_Intel]

MMose7, Thank you for posting in the Intel® Communities Support.

In order to provide the most accurate assistance, we just wanted to confirm a few details about your platform:

What is the model of the motherboard?

What is the model of the Intel® Processor?

If this a laptop, what is the model of it?

Which Intel® Rapid Technology version are you using?

Are you using a RAID configuration?

Which Windows* version are you using?

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[MMose7]

What is the model of the Intel® Processor?

 - Intel Core i5-3330 3000MHz

If this a laptop, what is the model of it?

 - Desktop Dell Inspiron 660

Which Intel® Rapid Technology version are you using?

 11.5.0.1207

Are you using a RAID configuration?

 - I do not believe so. Single Hard Disk

Device Manager shows:

  - IDE /ATA/ATAPI Controllers with only 1 device = Intel 7 series/C216 Chipset Family SATA AHCI Controller, Showing Driver = iaStorA.sys, Intel, version 11.6.1.1001

System information shows only SCSI and IDE for storage

Could not locate any mention of a RAID configuration.

Which Windows* version are you using?

 - Windows 8.1 x64 Pro with Media Center

if any of the above seems inaccurate or there are better sources for identifcation, please let me know.

Thanks for your assistance.

Michael

[Alberto_R_Intel]

MMose7, Thank you very much for letting us know that information.

We always recommend to install the Intel® Rapid Storage Technolgy validated by the manufacturer of the computer. I looked at Dell's web site and the Intel® Rapid Storage Technolgy version confirmed by them is 12.8.0.1016 ,A00.

Even though you are not using a RAID configuration, please back up any important information and then uninstall the Intel® RST from "Apps and Features", after then install the version provided by them:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=7d6x8&oscode=wt64a&productcode=inspiron-660

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello MMose7, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello MMose7, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Albert R.

Intel Customer Support Technician