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MMose7
Beginner
156 Views

No Optane, but IAStorDataMgrSvc takes up 1.5 GB of RAM

As far as I can tell, I do not have Optane as Device Manager only shows ST31000524AS for HDD but IAStorDataMgrSvc is running and seems to grows to 1.5 GB of RAM over a couple of days and continues to grow until "Your Computer Encountered a Problem" crash to teal notification screen. suggestions? Thanks!

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5 Replies
Alberto_R_Intel
Moderator
42 Views

MMose7, Thank you for posting in the Intel® Communities Support.

 

In order to provide the most accurate assistance, we just wanted to confirm a few details about your platform:

What is the model of the motherboard?

What is the model of the Intel® Processor?

If this a laptop, what is the model of it?

Which Intel® Rapid Technology version are you using?

Are you using a RAID configuration?

Which Windows* version are you using?

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

MMose7
Beginner
42 Views

What is the model of the Intel® Processor?

 - Intel Core i5-3330 3000MHz

 

If this a laptop, what is the model of it?

 - Desktop Dell Inspiron 660

 

Which Intel® Rapid Technology version are you using?

 11.5.0.1207

 

Are you using a RAID configuration?

 - I do not believe so. Single Hard Disk

Device Manager shows:

  - IDE /ATA/ATAPI Controllers with only 1 device = Intel 7 series/C216 Chipset Family SATA AHCI Controller, Showing Driver = iaStorA.sys, Intel, version 11.6.1.1001

System information shows only SCSI and IDE for storage

Could not locate any mention of a RAID configuration.

 

Which Windows* version are you using?

 - Windows 8.1 x64 Pro with Media Center

 

if any of the above seems inaccurate or there are better sources for identifcation, please let me know.

 

Thanks for your assistance.

Michael

 

 

 

Alberto_R_Intel
Moderator
42 Views

MMose7, Thank you very much for letting us know that information.

 

We always recommend to install the Intel® Rapid Storage Technolgy validated by the manufacturer of the computer. I looked at Dell's web site and the Intel® Rapid Storage Technolgy version confirmed by them is 12.8.0.1016 ,A00.

Even though you are not using a RAID configuration, please back up any important information and then uninstall the Intel® RST from "Apps and Features", after then install the version provided by them:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=7d6x8&oscode=wt64a&produc...

 

Once you get the chance, please let us know the results.

 

Regards,

 

Albert R.

Intel Customer Support Technician

Alberto_R_Intel
Moderator
42 Views

Hello MMose7, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

 

Albert R.

Intel Customer Support Technician

 

Alberto_R_Intel
Moderator
42 Views

Hello MMose7, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

 

Albert R.

Intel Customer Support Technician

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