Over 4TB NVMe Drive support?

[Ethan_Hsiao]

Dear Sir,

I have a 4TB NVMe drive and config it with RST controlled.

But Windows always hang during OS boot.

I got the BSOD which shows "kernel security check failure".

Platform:

ASUS Z370-A w/latest BIOS 2401

UEFI IRST driver: 17.5.0.4136

OS: Windows 10 19H1 (1903)

Can somebody help me?

Thanks!

[Ethan_Hsiao]

The model is ADATA S40G 4TB.

That sample is not MP yet.

[Alberto_R_Intel]

Hi Ethan_Hsiao, Thank you very much for sharing those details.

In order for us to continue with our research on this matter, please provide the following information:

What do you mean when you said that “the drive is not MP yet”?

Are you an Intel® Gold member? The reason why we ask this question is to confirm how do you have access to sample devices?

Do you have the same issue when using another 4 TB NVME drive?

Just to let you know, in the following links you will be able to see the drives compatibility information, there are no 4 TB drives listed, the highest capacity is 2 TB:

https://www.adata.com/us/Solid-State-Drives/m2/

S40G drive:

https://www.xpg.com/us/feature/610/

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Ethan_Hsiao]

Hi Alberto,

What do you mean when you said that “the drive is not MP yet”?

=> That drive is not mass production yet

Are you an Intel®Gold member? The reason why we ask this question is to confirm how do you have access to sample devices?

=> I think my company (Realtek) should be that. I can access to the sample sample because your RST driver has bug.

Do you have the same issue when using another 4 TB NVME drive?

=> There is no another 4TB DUT I can get. Is there no any other vendors report this issue?

Regards,

Ethan Hsiao​

[Alberto_R_Intel]

Hi Ethan_Hsiao, thank you very much once again for sharing those details.

We will continue working on this case and as soon as I get any more updates I will post them on this thread.

Any questions, please let us know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Ethan_Hsiao]

Hi,

Is there any update?

Regards,

Ethan Hsiao

[Alberto_R_Intel]

Hello Ethan_Hsiao, I just received an update on this matter.

What we recommend to do next in this scenario, will be to contact the right channel of support that should be Realtek and Intel® collaboration, please go through the enabling channel by asking Realtek or the drive vendor to contact Intel® team directly and raising a case.

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel