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Matrix Storage Manager was only showing one of my two arrays (ARRAY_0000), so I tried updading to Rapid Storage Technology. RST still only shows one of my two arrays (ARRAY_0001) is missing. When I hit CTRL-I during boot to enter the bios, both arrays are shown, and Windows shows both drives and lets me access them... but RST insists on only showing one.
To confuse matters even more, the system report in the RST console shows both physical arrays but only one logical array. Yes, the 2nd drive in the ARRAY_0001 is marked as bad for the second time in two months (I just replaced the drive and rebuilt the array three weeks ago).
System Report
System Information
OS name: Microsoft Windows 7 Ultimate
OS version: 6.1.7600 7600
System manufacturer: Dell Inc.
System model: Precision WorkStation T5500
Processor: GenuineIntel Intel64 Family 6 Model 44 Stepping 2 3.325 GHz
Processor: GenuineIntel Intel64 Family 6 Model 44 Stepping 2 3.325 GHz
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05, DELL - 15
Intel® Rapid Storage Technology
Kit installed: 9.6.0.1014
User interface version: 9.6.0.1014
Language: English (United States)
Intel RAID controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/5 Series/3400 Series SATA RAID Controller
Number of SATA ports: 6
RAID option ROM version: 8.5.2.1002
Driver version: 9.6.0.1014
ISDI version: 9.6.0.1014
Device Information
Name: Array_0000
Size: 1,430 GB
Available space: 0 GB
Disk data cache: Enabled
Number of volumes: 1
Volume member: ARRAY0
Number of disks: 2
Array disk: xxxxxxxx
Array disk: xxxxxxxx
Name: Array_0001
Status: Degraded
Type: RAID 1
Size: 954 GB
Data strip size: 64 KB
Write-back cache: Disabled
System volume: No
Initialized: Yes
Verification errors found: 0
Blocks with media errors: 0
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes
Parent array: Unknown
Number of disks: 2
Array disk: WD-WMATxxxxxxxx
Array disk: WD-WMATxxxxxxxx
Name: ARRAY0
Status: Normal
Type: RAID 1
Size: 715 GB
Data strip size: 64 KB
Write-back cache: Disabled
System volume: Yes
Initialized: Yes
Verification errors found: 73
Blocks with media errors: 0
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes
Parent array: Array_0000
Number of disks: 2
Array disk: xxxxxxxx
Array disk: xxxxxxxx
Disk on port 0
Port location: Internal
Status: Normal
Usage: Array disk
Size: 715 GB
Serial number: xxxxxxxx
Model: ST3750528AS
Firmware: CC45
System disk: No
Password protected: No
Disk data cache: Enabled
Native command queuing: Yes
SATA transfer mode: Generation 2
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes
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- Tags:
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shaunc,
It appears that you're running into a naming conflict between the auto-generated array names (Array_0000 and Array_0001) and the name you chose for one of your volumes (Array_0001). To fix yur issue, we will need to rename the *volume* that currently is named Array_0001. That's made more difficult because the volume is not currently showing up in the user interface.
First (and this is optional) I'd recommend renaming your ARRAY0 volume to VOLUME0, just to be clear on what is a volume and what is an array. (With this driver, an array is a collection of disks. An array can contain either one or two volumes. It's a subtle distinction, and for the most part you can ignore it if you want to.)
Second, you'll need to shut down your computer. Right now you have your 715GB disks on ports 0 and 1, and your 954GB disks on ports 3 and 4. Switch this around so that your 715GB disks are on ports 3 and 4 while your 954GB disks are on ports 0 and 1. Doing this will change which array is identified first. When you boot back into Windows, you'll see that VOLUME0 (or ARRAY0 if you didn't rename it) is no longer visible, but your volume named ARRAY_0001 is visible.
Lastly, rename the volume ARRAY_0001 to something else (such as VOLUME_0001). Immediately, the missing array should show up and your problem should be fixed.
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shaunc,
It appears that you're running into a naming conflict between the auto-generated array names (Array_0000 and Array_0001) and the name you chose for one of your volumes (Array_0001). To fix yur issue, we will need to rename the *volume* that currently is named Array_0001. That's made more difficult because the volume is not currently showing up in the user interface.
First (and this is optional) I'd recommend renaming your ARRAY0 volume to VOLUME0, just to be clear on what is a volume and what is an array. (With this driver, an array is a collection of disks. An array can contain either one or two volumes. It's a subtle distinction, and for the most part you can ignore it if you want to.)
Second, you'll need to shut down your computer. Right now you have your 715GB disks on ports 0 and 1, and your 954GB disks on ports 3 and 4. Switch this around so that your 715GB disks are on ports 3 and 4 while your 954GB disks are on ports 0 and 1. Doing this will change which array is identified first. When you boot back into Windows, you'll see that VOLUME0 (or ARRAY0 if you didn't rename it) is no longer visible, but your volume named ARRAY_0001 is visible.
Lastly, rename the volume ARRAY_0001 to something else (such as VOLUME_0001). Immediately, the missing array should show up and your problem should be fixed.
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Just in case its more simple try changing SATA & power cables on your drives.

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