The device, Intel RST VMD Managed Controller 09AB, is reporting a bad status value

[Abhilash_TJ]

Hello all,

Can someone help me on this one 

The device, Intel RST VMD Managed Controller 09AB, is reporting a bad status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is PCI\VEN_8086&DEV_09AB&SUBSYS_17311025&REV_00\3&11583659&0&30.

I encountered this from the perfmon report I ran recently. This is a new Acer Predator Helios Neo 16 laptop ..  

Even Intel Rapid Storage Technology App's rescan button is not functioning.

Note. I also installed a new 2nd storage nvme m2 ssd  on to my laptop.

Kindly let me know how to overcome this issue or if this is negligible 

[JeanetteC_Intel]

Hello Abhilash_TJ,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, I would highly appreciate you sharing your system configuration so I can fully check your system components and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the log file as you reply.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[Vishnu9]

even im getting same issue

i got 14700kf

b760-a

rtx4070

990 pro 1tb ssd

32gig 6000mhz memory 

when i asked to copilot about it,

it asked me to update drivers, but all thing is updated except bios, i dont wanna do that coz im scared of getting screwed for my 14700kf.

earlier mouse's cursor was stuttering after i reset my pc it got fixed, then i got issue with heavy lag issue again reset, then minecraft and xbox wasnt launching again reset, now again after some updates im getting screwed, cursor stuttering, screen freeze (untill i cut my power it wont get fixed) and this new thing

"The device, Intel RST VMD Managed Controller 09AB, is reporting a bad status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is PCI\VEN_8086&DEV_09AB&SUBSYS_00000000&REV_00\3&11583659&0&30."

[JeanetteC_Intel]

Hello Vishnu9,

Thank you for posting in Intel Communities.

I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Abhilash_TJ]

Hello Jeanette,

Please find the Scan report included  for your reference

Thanks and regards

Abhilash T J

[JeanetteC_Intel]

Hello Abhilash_TJ,

Thank you for sharing the SSU log file. Please proceed with the steps below:

1. Make sure the Intel RST driver is up to date. Contact your System Manufacturer or check in their website for the proper driver (look for IRST (Intel® Rapid Storage Technology) Driver version 19.5.7.1058) or contact their support team so they can guide you with the steps.
2. If the issue persists, contact your System Manufacturer for further assistance.

I hope this recommendation helps.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Abhilash_TJ]

Hello Jeanette,

As you can see from the Driver Version it already seems to be in the one which you have suggested

[JeanetteC_Intel]

Hello Abhilash_TJ,

Good day.

I understand that the recommended RST drivers and the currently installed have are the same version. Please try to uninstall and reinstall it making sure that the drivers are coming from your system manufacturer's support.

1. Make sure the Intel RST driver is up to date. Contact your System Manufacturer or check in their website for the proper driver (look for IRST (Intel® Rapid Storage Technology) Driver version 19.5.7.1058) or contact their support team so they can guide you with the steps.
2. If the issue persists, contact your System Manufacturer for further assistance.

You may also try the generic Intel RST driver. Find the suitable driver depending on your processor's generation in the Download Center.

If the issue persists, try to contact your system manufacturer support team to get further assistance.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Abhilash_TJ,

Good day!

I am still waiting for an update regarding the recommendations I shared to fix this issue. I will wait for your reply to know if you need more further assistance.

Looking forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Abhilash_TJ]

Hello Jeanette,

Apologies for the delayed response, I was out of town and could not respond. I've started a case with my system manufacturer will update ASAP once I get a response from them 

Regards

Abhilash 

[RandyT_Intel]

Hello Abhilash_TJ,

Thank you for your update. I understand that you have started a case with your system manufacturer. I will go ahead and close this ticket for now.

Please remember, if you encounter any further issues, feel free to submit or create a new ticket. You can also save this thread for your future reference.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Abhilash_TJ]

Hello Randy,

Thanks very much..Yes please you can close the ticket as I just got the update from the team the other day as this 

Thanks and regards,

Abhilash T J