I had an old (V13 something) of this program on my Windows 10 PC (motherboard: Asus z97-A) so upgraded it to 17.2 from here - https://downloadcenter.intel.com/download/28650/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...
Since then, when opening the application (the tray icon with green ticks), it opens up, showing nothing, displays a working icon for a few seconds, and then closes.
NOTE: I simply used the app to keep an eye on my drives, which I assume it does? I don't use raid or anything. And the only reason I upgraded was the old version was showing my SSD, my standard Sata HDD, but not the Intel 660P I'd recently added.
EDIT: I've now tried version 16.8... Same issue!
On the advice of someone else I installed version 188.8.131.523 - https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...
I was told newer version of this application/driver were not compatible with my motherboard/hardware etc.
On installing that version (184.108.40.2063), on clicking the "Intel Rapid Storage Technology" icon in the tray, it now thankfully opens successfully (again)!
QUESTION: This program lists my Sata SSD, my Sata HDD and my Sata Bluray drive. It does NOT list my Intel 660p M.2 drive. Is this to be expected?
Yes, the Intel 660P M.2 (2TB) drive is in disk manager! Indeed it's formatted and in used (as drive D) - https://i.imgur.com/DZuaKqD.png
The System Report is attached which does not include the 660P. Instead including only (as I previously mentioned) my Sata SSD, my Sata HDD and my Sata Bluray drive.
Should this application definitely be listing my 660P M.2 drive as well?
Can you please confirm that this version of your app (220.127.116.113) should even list a 660p m.2 drive?
And if it should can you link to how I should determine if the firmware on my brand new 2tb 660p is up to date or not please.
EDIT: If I go to the download page for the 660P there is not even a version of firmware to download? How can it be out of date if I can't download an alternative? - https://downloadcenter.intel.com/product/149409/Intel-SSD-660p-Series
Intel SSD Toolbox (3.5.9) reports my 660p 2TB firmware (002C) is up to date...
Can we just come to the conclusion, that maybe this old version of the Intel Rapid Store application (I have to run because of my motherboard etc?) does not deal with M.2 drives?
Let's consider the following...
And you're saying the problem is not simply with the Intel Rapid Storage Technology application? How is it that Windows 10 and Intel SDD Toolbox can show/use it perfectly if there's a "compatability issue"?
Again, surely the issue would most likely be this older version of Intel Rapid Storage Technology cannot access the 660p for some reason?
ps: Can you also confirm what the most current firmware version for the 660p is? Because I'm still questioning why you made me check its firmware version, when according to your own website a revision has never been released?
I plugged the 660p in to the M.2 slot. Enabled the M.2 slot in the BIOS. Windows 10 then allowed me to add/format it (as my D drive).
However, my version (V13) of Intel Rapid Storage Technology (which I'd had for years) would not show it, hence me attempting to update it. So I tried V17 and V16 and found then if I tried to open the application I got a blank version of it (as per the screenshot above).
So I raised this question on this forum.
In the meantime someone mentioned to me elsewhere from their experience only V14 of Intel Rapid Storage Technology would work on my motherboard. I installed that and now I can run it again, and it will show my Crucial Sata SSD and Toshiba Sata HDD and Sata Bluray again. It obviously does not show my 660p.
In short, everything seems happy and can see the 660p (eg: Windows 10, Intel SDD Toolbox , Macrium Reflect etc), except for Intel Rapid Storage Technology.
If there was some "compatibility issue" I fail to see how everything else (eg: Windows 10, Intel SDD Toolbox , Macrium Reflect etc) happily work with the 660p?
To be honest I have ZERO confidence in what you're saying now... We've gone through numerous things all of which have come to NOTHING. And now, in your latest suggestion we're at "re-install the operating system" with all the guarantees of that working NO BETTER than all your previous suggestions.
If you recall I had version 13 installed initially (from years ago) and that demonstrated EXACTLY the same behaviour as I witness now with V14.
FURTHERMORE - If I had a drive issues, why is it EVERY other application including your own SSD Toolbox application works PERFECTLY with the M.2? So why would I possibly want to go though all the hassle that your casual wave of the hand suggestion of "re-install the operating system" omits, when we both know almost certainly it will CHANGE NOTHING.
IMHO you're clutching at straws and worse of all, now certainly suggesting courses of action with hours and hours and hours of ramifications for possible (almost certainly) no improvement.
If you really think it's a driver issue this should surely be diagnosable in some fashion better than a system re-install hoping for the best. And again, can you suggest why if "the driver version installed is not a compatible one for the hardware/O.S combination" why EVERY other application using it is 100% happy with it INCLUDING YOUR OWN SSD TOOLBOX?
In fact don't bother... I've lost all faith in you being able to work through this problem when you resort to worse case suggestions such as " re-install the operating system", when it's just ONE PROGRAM having an issue.
I'll simply ignore the problem, indeed if there even is a problem!