Why does Intel Performance Maximizer keep saying "Failed Partition : Unable to shrink partition. "

[VGonz11]

I have a WD Black M.2 500GB, 102GB available during this step but fails everytime. IPM requires only 16GB.

[Leonardo_C_Intel]

Hello VGonz11

Thank you for posting in the Intel Community.

What is the brand and model of your motherboard and what is your Intel® processor?

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello VGonz11

Have you been able to collect the information requested?

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[cmart49]

I'm having the same issue.

Motherboard: GIGABYTE Z390 AORUS Ultra

Processor: Intel Core i9-9900K

Screenshot attached, I have 158.09GB free on a Samsung 970 EVO Plus Series - 500GB PCIe NVMe - M.2 Internal SSD (MZ-V7S500B/AM)

[Leonardo_C_Intel]

Hello cmart49

Thank you for posting in the Intel Community.

·        I was not able to find the screenshot could you attach it again? 

·        Please also provide me with a screenshot of your disk management.

·        Make sure you have the Bios settings as requested on the Frequently Asked Questions for the Intel® Performance Maximizer (https://www.intel.com/content/www/us/en/support/articles/000054873/processors/processor-utilities-and-programs.html) on the question: What are the BIOS requirements for the application?.

·        Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·        Steps to save the report:

1-   Run the utility.

2-   Click on “Scan” to get the scanned system.

3-   Once the scan is complete click on “next”.

4-   Use the “save” option, save the report to your desktop.

5-   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

[cmart49]

Hi Leonardo, thanks for the reply.

I attached a screenshot of my disk management here and made sure to change all of those BIOS settings as directed. I'll attach those scan results in my next post.

[cmart49]

Scan results here.

[Leonardo_C_Intel]

Hello VGonz11

Thank you for the system details can you try to set a 16GB of unallocated space at the end on your C drive and try again with the Intel® Performance Maximizer.    

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[cmart49]

Leo, I was able to get the tool to work after creating a 20GB unallocated partition at the end of the drive. Thank you for the help!

[SSing112]

I tried it all, It would use the unallocated partition but still getting the same error.