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We would like to have more information from your system, please run the following tool and attach the report generated:
Intel® System Support Utility (Intel® SSU)
- Open the application, check the "Everything" box and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Intel Customer Support Technician