what is wrong with Intel RST VMD Managed Controller 09AB

[simonwell]

某个设备已报告“不正常”状态。 详细信息: 设备 Intel RST VMD Managed Controller 09AB 报告一个错误状态值。解决该问题之前，此设备将不可用。此设备的即插即用 ID 为 PCI\VEN_8086&DEV_09AB&SUBSYS_00000000&REV_00\3&11583659&0&30。

[VaishnaviV_Intel]

Hi,

Thank you for posting your question. We only provide support in English. I have translated your question.

A device has reported an Unhealthy status. More information: Device Intel RST VMD Managed Controller 09AB reported an error status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is pci\ven_8086&dev_09ab&subsys_00000000&rev_00\3&11583659&0&30.

Does this reflect your question correctly?  

Thanks & Regards,

Vankudothu Vaishnavi.

[simonwell]

yes，your translation is correct.

[Jocelyn_Intel]

Hello, @simonwell  

Thank you for posting on the Intel® communities. I will gladly assist you here. 

Did you make sure you have the latest Intel® RST driver provided by your System Manufacturer? 

Can you please attach a screenshot of the tool showing this error? 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[simonwell]

Thank you for your assist. I'm sure I have installed the latsest driver provided by DELL。

And attached screenshot: 

[Jocelyn_Intel]

Hello, @simonwell  

Thank you for the information provided. 

Please attach a screenshot of our tool Intel® Rapid Storage Technology (Intel® RST) to check on the status: 

Intel® Optane™ Memory and Storage Management 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[simonwell]

The following screenshot is about  tool  Intel® Rapid Storage Technology (Intel® RST) installde in my computer which is display in chinese.   I can't translate closely in english.  The  rough meaning is there is no  optane memory bank in my computer.

[Jocelyn_Intel]

Hello, @simonwell  

Thank you for the screenshot and the translation of it. 

Do you have Optane memory installed physically? Does your board support it? 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[simonwell]

No,I haven't  Optane memory installed physically.   And DELl Support Technician confirm  that my board doesn't support this  technology.

Guess,whether Intel official driver source code has an error?

[Jocelyn_Intel]

Hello, @simonwell  

Thank you for your confirmation on this. 

The Intel® RST Tool gives you that message because you don't have Optane memory installed. 

Regarding the status Unknown you have with this controller, it can be related to the driver or an issue in the port itself. In both cases, you need to contact your System Manufacturer for further assistance. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[simonwell]

ok，I‘ll contact my dell technician again to figue out how to solve the problem.

[Jocelyn_Intel]

Hello, @simonwell  

Thank you for your reply, We really hope this issue can be solved soon. 

This thread will no longer be monitored, but if you need further assistance with other matters, feel free to contact us and submit a new post. 

Have a nice day. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.